Olivia B.
Confusing returns
EDIT: Baleaf reached out to me after I posted this review and refunded the items without the $5 return fees. I changed my review from two to four stars, since I believe they are a trustworthy business who cares about customer satisfaction. =========== I ordered two pairs of pants. One pair had one leg longer than the other, and the other just looked bad on me. I went to return them, and it made me talk with customer service (so they could try to convince me to buy something else) before allowing me to return. Replying to the email did not work as expected, and I had to make an account with them to reply that I still wanted to return the items. To their credit, they responded quickly that my return was accepted. However, they sent me some documents with barcodes, where the instructions in the email conflicted with the instructions in the pdfs. I spent a good amount of time trying to figure out what I was supposed to do. I ended up following the instructions in the email, assuming they override the pdf instructions. They are charging me $5 an item to return, even though the one leg longer issue was their fault and I purchased worry-free protection for $2 (I am now realizing this was a third party thing I should not have wasted money on). I will not be ordering from Baleaf again.
Response from Baleaf SportsJul 21, 2026
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused. We understand how discouraging it must have been to encounter multiple issues while simply trying to return your order. We're sorry that the return process felt confusing and that you experienced difficulties communicating with our customer service team. We also apologize for the conflicting instructions between the email and the return documents, which understandably made the process more stressful and time-consuming than it should have been. We're especially sorry to hear that one of the pants you received had a manufacturing issue with uneven leg lengths. We completely understand why you would expect a smooth and hassle-free resolution in that situation. We also regret that there was confusion regarding the Worry-Free Protection, as we understand how this may have led to different expectations about the return process and fees. Your feedback is extremely valuable to us. We've carefully noted your comments regarding the return experience, communication, documentation, return fees, and product quality, and we'll be sharing them with the appropriate teams for review. Feedback like yours helps us identify where we need to improve both our products and the overall customer experience. We sincerely regret that this experience has left you feeling that you no longer wish to shop with BALEAF. Thank you for taking the time to share your honest feedback with us. We truly appreciate the opportunity to learn from your experience, and we hope to provide a much better experience in the future. 💙