Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Baleaf Sports (baleaf.com) has 550 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
baleaf.com
Website
baleaf.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 62% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I was told exactly what to do for my return and I did it. The agent was aways very kind and supportive.
Response from Baleaf SportsOct 26, 2026
Thank you for sharing your experience! 💙 We're delighted to hear that our return instructions were clear and easy to follow, and that our agent provided you with kind, patient, and supportive service throughout the process. Your appreciation means a lot to our team, and we're grateful for the opportunity to assist you. Thank you for choosing Baleaf!
VH
Vicki H.
Great product, great customer service
I absolutely love there fleece lined golf pants. I ordered a second pair. They sent me the wrong size. Customer service was amazing. They sent me another pair right away and didn’t make me go through the trouble of mailing the wrong size back. Vicki H.
Response from Baleaf SportsOct 26, 2026
Thank you for such a lovely review, Vicki! 💙 We're so happy to hear that you love our fleece-lined golf pants enough to order a second pair! We're sorry about the sizing mix-up, but we're delighted that Vicki and our customer service team could make things right quickly and hassle-free. Your kind words mean so much to us, and we truly appreciate your continued support of Baleaf. We hope you enjoy many more comfortable rounds in your new pants! 😊
SU
Susan
My first order was great then
My first order was great. The second one I needed to return two items. Getting return labels was cumbersome (system broken, need to approve, etc.). Finally received labels CLEARLY MARKED for specific items, returned the two SPECIFIC items and was issued a refund amount for the two shirts I didn’t return that were less expensive. This feels intentional. Trying to get past their AI to real people is hard, too. Liked their stuff but won't ever buy from them again and warn others to avoid their sticky fingers, too.
Response from Baleaf SportsOct 20, 2026
Aloha Susan,
Thank you for sharing your feedback. We always strive for clear communication, and we regret that the layout of our standard automated system notification caused confusion regarding your return.
To protect customer privacy, we do not post specific order details publicly. However, we would like to reassure you that your refund was calculated accurately based on the higher-valued items returned, minus standard return shipping fees—not the lower-cost items kept.
The items listed in our automated email summary represent the remaining items on an order rather than the returned items. While we recognize how misinterpreting that section could cause concern, at no point was your refund shortchanged.
Our human support representatives have responded directly to your email ticket with a full, line-by-line price breakdown so you can easily verify the total issued to your original payment method.
We hope this clarifies the situation, and we appreciate your time and understanding.
Sincerely,
Customer Experience Team | Baleaf Sports
MA
Marilyn
Be Wary
I wanted to exchange the size of 2 pants I ordered. I was told no exchanges, only returns. I followed all their instructions and instead of getting my money back in 1-5 days as promised, I was told they are taking off $40 from the price I paid. Think twice!!!
Response from Baleaf SportsOct 19, 2026
Thank you for sharing your feedback. We’re sorry for the frustration caused by the refund deduction. As stated in our return policy, for returns due to personal reasons, such as no longer wanting the items or needing a different size, a US$5 return shipping fee per item applies when using our provided UPS return label for US orders. This fee is deducted from the refund.
To avoid this additional fee, customers may choose to return the items using their preferred carrier at their own expense instead of using our UPS return label. We understand that unexpected deductions can be disappointing, and we appreciate your understanding of our return policy.
JC
Jane C.
Do NOT buy
Scam! Trying to return pants that are too short I had to provide SIX pictures or a video showing they were too short (what a pain) and now they want a picture of the pants with a TAPE measure showing the inseam. Do not buy as you will have numerous hurdles if you need to return them and you will likely NEVER get your money. This is a Chinese online company
Revised: After posting my review here I was contacted via FB messenger by a customer service rep. They apologized and told me I could keep the pants and they would reimburse me the cost of pants plus shipping I paid. I appreciate them doing this and I can verify I received the refund. It is too bad this was not the response initially.
Response from Baleaf SportsOct 26, 2026
We sincerely apologize for the frustration and inconvenience you experienced during the return process. We understand how overwhelming it can feel to provide multiple photos and additional measurements just to resolve an issue. While we’re glad our team was able to follow up, provide a resolution, and confirm your refund, we’re sorry that it took a public review for us to address your concerns. Your feedback is important to us, and we’ll share it with our team to help us improve our return process and provide a smoother experience for our customers. Thank you for giving us the opportunity to make things right.
MC
Marilyn C.
Shirts exactly as described
Shirts exactly as described. Looking forward to wearing them on my next trip.
Response from Baleaf SportsOct 2, 2026
Thank you so much for taking the time to share your experience! 💚 We’re thrilled to hear that the shirts were exactly as described and that you’re looking forward to wearing them on your next trip.
We truly appreciate your support and hope the shirts keep you comfortable and stylish throughout your travels. Wishing you a wonderful trip! ✈️😊
EM
Ellen M.
Terrible communication and cust service
The product is ok but the communication is horrendous. Returns are extremely difficult . I believe this is China based company and perhaps that explains the comm problem. I coukd not figure out how to return something emailed them no reply. Called no answer. Then it was. Too late to return.
BS
Brenda S.
Inaccurate order fulfillment, poor customer service resolution process
I received a different item than I ordered. I submitted a return request through their site, including photos of the incorrect item. I received an email stating that my return was approved but I would be charged a $5.00 return fee--to return the wrong item that they sent to me. I sent three emails requesting that the return fee be waived since I was returning an item that was incorrectly sent to me. After a week of only getting automated responses with no response to my request to refund me in full, I called them. The customer service representative could not find any of the emails that I had sent, including the one just minutes before I called. She said that they had applied the "standard policy" for returns and said I would need to send additional photos for a request to waive the return fee--again, for a wrong item which I did not order. I do not recommend this company due to its inaccuracy in fulfilling orders and for its customer service's inability to understand that their "standard policy" does not apply in a non-standard situation.
Response from Baleaf SportsSep 14, 2026
We sincerely apologize for the frustration and inconvenience you experienced with your order and the return process. We completely understand your concern, especially since the item you received was not the one you originally ordered.
To verify the incorrect item and provide the necessary evidence to waive the return fee, we needed complete photos of the item you received. We’re sorry that this requirement was not communicated clearly and that you had to follow up multiple times without receiving the resolution you expected.
Upon checking, we’re glad to confirm that your $5 return fee has already been waived. Once your returned package is delivered to us, we will process your refund accordingly.
We sincerely apologize again for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
