Baleaf SportsReviews of baleaf.com

Response from Baleaf SportsOct 20, 2026

Aloha Susan, Thank you for sharing your feedback. We always strive for clear communication, and we regret that the layout of our standard automated system notification caused confusion regarding your return. To protect customer privacy, we do not post specific order details publicly. However, we would like to reassure you that your refund was calculated accurately based on the higher-valued items returned, minus standard return shipping fees—not the lower-cost items kept. The items listed in our automated email summary represent the remaining items on an order rather than the returned items. While we recognize how misinterpreting that section could cause concern, at no point was your refund shortchanged. Our human support representatives have responded directly to your email ticket with a full, line-by-line price breakdown so you can easily verify the total issued to your original payment method. We hope this clarifies the situation, and we appreciate your time and understanding. Sincerely, Customer Experience Team | Baleaf Sports

Response from Baleaf SportsOct 26, 2026

We sincerely apologize for the frustration and inconvenience you experienced during the return process. We understand how overwhelming it can feel to provide multiple photos and additional measurements just to resolve an issue. While we’re glad our team was able to follow up, provide a resolution, and confirm your refund, we’re sorry that it took a public review for us to address your concerns. Your feedback is important to us, and we’ll share it with our team to help us improve our return process and provide a smoother experience for our customers. Thank you for giving us the opportunity to make things right.

Response from Baleaf SportsSep 1, 2026

We’re truly sorry to hear about your experience and apologize that our return process and customer service did not meet your expectations. We understand how frustrating it can be when sizing is difficult to determine and the return process takes longer than expected. For sizing, we recommend carefully checking the size chart on each product page before ordering. If you are between sizes or prefer a more comfortable fit, we generally recommend sizing up. We’d also like to clarify a few points about our return process: After you submit a return request, our team reviews it within 1–3 business days. Once approved, you’ll receive an email with your RMA barcode and UPS return label. A photo may be requested depending on the selected return reason, particularly when the request involves a quality issue, so our team can properly review the concern. We also offer several ways to contact our customer support team, including email, live chat, and phone support. You can find more information about our contact options here: https://www.baleaf.com/pages/contact-us Regarding the $5 return fee, this is a per-item return shipping fee that helps cover the cost of return shipping and processing. We sincerely appreciate you sharing your concerns. To help make things right and assist you further, please contact us at [email protected] with your order details. Our team will be happy to look into your experience and see how we can help. Thank you again for your honest feedback. We’ll continue working to improve our sizing information, return process, and customer service experience. 💙

Response from Baleaf SportsMay 11, 2026

Hi Michael, thank you for bringing this to our attention, and we sincerely apologize for the frustration and delay regarding your refund. It’s possible that the emails you previously sent did not come through successfully, as we were unable to locate any messages from the email address associated with your most recent order. We have now manually processed the refund for your returned items, and the amount should be credited back to your original payment method within 72 hours. We truly appreciate your patience and the opportunity to make this right.

Response from Baleaf SportsOct 27, 2025

Thank you so much for your feedback, Shannon! 💚 We’re sorry to hear that your recent pair isn’t as warm as the one you previously purchased — we completely understand how important that cozy lining is. To help us recommend the closest match or a warmer alternative in size X-small, could you please share the complete product name, your previous order number, or a link to the specific item you had before? Once we have that, we’ll check the best option and assist you right away. You can send the details to us at [email protected] so we can follow up promptly. 💚

Response from Baleaf SportsJul 5, 2025

Hi Becky, we're so sorry for the frustration caused — we completely understand how disappointing it can be when the fit isn’t as expected. Our prepaid return label costs $5.00 USD per item, which helps cover the return shipping cost. If you're open to it, could you please email your order number to [email protected] so we can take a closer look and assist you further? We truly want to make this right and look forward to hearing from you! 💚

Response from Baleaf SportsAug 26, 2024

I apologize for the inconvenience caused by the delivery delay. We understand how frustrating it can be to wait for an extended period. We have sent an email to address this issue and seek further resolution.

Response from Baleaf SportsJan 12, 2023

I appreciate you letting us know and bringing this to our attention. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. We would like to get more details about your concern, please provide your order number so we can further check the shipping details for you. Thank you for your patience and understanding.