BagsmartReviews of bagsmart.com

Ahoi! Ich habe mir bei bagsmart einen Rucksack im Wert von 60 Euro bestellt. Dieser ist seit 13 Tagen unterwegs.. innerhalb von China. Er durchlief laut Sendungsverfolgung bisher über 20 Stationen. Ich weiß nicht wieso dieses Paket eine Rundreise durch China macht und ob es irgendwann bei mir ankommen wird. Ich werde dort nie wieder was bestellen und würde davon abraten dort zu kaufen. Die Seite macht zwar einen seriösen Eindruck, aber der Versand ist eine Katastrophe. Ich habe schon öfter bei AliExpress (ebenfalls China) bestellt und deren Versandsystem ist so viel effizienter. Versteh ich nicht :/

I have a couple of their bags now, the 43L Roller backpack and their Farolight backpack, and I love their quality and design. I love pockets and separate compartments to organise my stuff and these bags tick all the boxes! I also have their packing cubes, and same great quality. Highly recommend this company.. they’ve stolen my custom from my previous preferred brand!

Terrible returns policy. I realised I got the wrong item and sent an email to get it returned via the policy. It's been two weeks without a response, which is not acceptable. I think the idea is to put people off even trying, this should not be difficult to do. The item is still in it's original packaging and everything. Avoid!

i ordered a bag from here on the 28th of august 2026. Everything went fine with tracking until it stopped for several days in scotland then it proceeded to say my bag had been delivered on the 3rd of September yet nothing had arrived and the tracking map still said it was in scotland when i live in england. i spoke to the customer service email several times only to be ignored or have the same message asking me for proof of no delivery by using either, Door camera footage or photos, Carrier-issued loss statements or a Certificate issued by the building management, non of which i can send because the bag never came. i am not happy with this at all as i payed £30 for a good quality bag only to have nothing arrive. it is now the 30th of September and i still dont have my order

I bought the pro bag with wheels and it still hasn't arrived, its been more than 2 weeks, this is simply unacceptable UPDATE: I ordered the Pro bag with wheels and it took over a month to arrive, well past the 5–8 business day delivery window. I missed two trips I had bought it for. When it finally arrived, it was damaged: scratched, with the edges crushed and misshapen from being compressed in the box. To their credit, customer service gave me a full refund in the end. But I had to push for it over several weeks of emails, and I was still left without a working bag, and I have to buy one now elsewhere. A refund doesn’t fix the experience. I wanted a bag that works, not my money back a month later. I won’t be ordering from Bagsmart again.

They may offer good products at competitive prices, but the real issue is not knowing when your order will actually arrive. I have been waiting for my order for more than 25 days, and it is still stuck in China. I understand that international shipping can take longer, but in 2026 we are used to receiving almost anything we buy online within a few days, or a week at most. Waiting more than 25 days without the order even reaching Italy is, in my opinion, simply unacceptable. A good price and a good product are important, but reasonable and reliable delivery times are also an essential part of the service. Unfortunately, in this respect, my experience has been very disappointing.

I honestly feel scammed by this brand. I placed an order a month ago, it said i would get my order between 5-11 days. 11 days passed and I didn’t even get notified about the status of my order until I reached out to them. Then was told an item was not available and I had to choose another item. Once I did that again no news and a few days later was notified that again the new item was not available. I then asked to cancel my order and asked for a full refund. After which they told me that there was an error and that I should receive my orders soon as it’s already shipped. Another 10 + days passed and I still have not received my order. I had intended to have my orders for a coming trip (hence ordering it a month in advance), however I have yet to receive it and my trips is in 2 days. So really do not recommend buying anything from them as I didn’t not get compensated for their errors and lack of communication of an order.

Ich hab mir fürs Reisen den "Blast 28L Travel Backpack" bestellt und bin total begeistert. Er bietet sehr viel Platz, die Fächer sind geräumig und gut aufgeteilt. Und zum ersten Mal hab ich einen Rucksack mit anständigem Laptop-Fach :) Die "Blast Packing Cubes" sind mir für diesen Rucksack leider zu groß bzw nehmen trotz der Komprimierung etwas zu viel Platz weg. Dennoch kann ich mir vorstellen, dass die für die Nutzung in einem Koffer super praktisch sind. Die "Crush Comestic Bag", die ich noch dazu erhalten habe ist ebenfalls super! Richtig gut durchdacht und super praktisch aufgeteilt. Eine bessere Waschtasche hatte ich noch nicht bisher und ich hab schon einige ausprobiert. Habe mir jetzt zusätzlich für den Alltag noch den "Paz 28L Backpack" bestellt. Bin echt begeistert von den Produkten :)