BagsmartReviews of bagsmart.com

Super kind people, quick to respond and solved my problems! Thanks a lot

Terrible AI customer support, never received my order. My bag and accessories were not delivered even though their tracking info said it was. I was so excited to get this bag for a hiking trip overseas, and instead I have had buy an inferior replacement last minute - and have had no response from the courier company (which Bagsmart told me I had to contact myself - bad enough), and only been told I need to file a police report to prove I didnt get the goods. Don’t buy from them if time is important! Customers shouldn't have to do a company's dudiligence for them. What a waste of my time and theirs.

After all the horror stories here about delivery, I was compelled to write to say that I was informed during the whole delivery process by different handlers of progress with shipment. I was given access to a link to follow the bag’s journey from Shanghai via HK to UK, where Evri took over. The whole process took 6 working days. I did not need to contact the company so cannot give feedback on their response but I certainly didn’t have any of the issues often described by others here. I hope others have as good an experience as I did.

Had some minor issues with my bags and they replaced them immediately and were incredibly helpful!! The bags are amazing always and I will 10000% purchase again! Amazing service

Last year I purchased 5 20” carryons and 5 blast backpacks for my family’s 2 week European vacation. We were able to fit all of our belongings and did not have to check bags! Since then, these items have had regular/heavy use. Today, the handle of my suitcase broke and I almost didn’t even try to see if they would replace it because it had been over a year and most places just give you hassle. I saw on the website that there’s a lifetime guarantee on luggage so I send an email. Within 5 minutes, I had a new suitcase on the way, no questions asked. I was so pleasantly surprised. Do not hesitate to purchase from Bagsmart! They are doing it right!!

Ich habe bei Bagsmart einen Rucksack bestellt. Nach einem Tag habe ich eine E-Mail bekommen das das Paket nun versandt wurde, unter dem Versandlink gab es aber keinerlei Infos zum Status. Nach drei Wochen habe ich dem Support geschrieben, der schnell geantwortet hat. Die Bestellung wurde bislang überhaupt nicht bearbeitet, da das kostenlose Geschenk nicht verfügbar war. Das Geschenk wurde ausgetauscht und meine Sendung endlich verschickt. Über vier Wochen nach meiner Bestellung kam das Paket dann endlich an. Leider hat es nur das kostenlose Geschenk beinhaltet, nicht aber den eigentlichen Rucksack den ich bestellt habe. Update: Inzwischen habe ich den Rucksack erhalten (6 Wochen zu spät) aber dafür den Betrag 100% rückerstattet bekommen. Der Service hat super schnell reagiert und auch wenn so viel schief gelaufen ist bin ich mit dem Rucksack und dessen Qualität sehr zufrieden.

I was excited about using the Bagsmart products for an upcoming international trip. The delivery, however, did not go well. The bag didn't arrive on time, and when it was finally found and delivered almost two weeks later, the box was horribly mangled and the suitcase had some damage. I cannot say enough about Bagsmart's customer support, however. They were extremely helpful and responsive, and answered all of my very worried emails. In the end, they sent a replacement carry-on which arrived just a couple of days before my departure date. I am excited to use their products, and am extremely appreciative of the support given through this whole experience!

So I wanted to update my previous review being not so pleasant about my ordered bag. Customer service was incredible in sorting out the issue and Im forever grateful. Athena was lovely and kind and a pleasure to deal with. Quick responses and she organised a replacement bag to be sent ASAP. I received it just over a week to Perth so well in time for my trip. Outstanding customer service and the bag is incredible too so I’m super happy with the outcome. Thanks Athena your brilliant .The bag has heaps of pockets and is going to be so handy using. I got the blue which I love so buy it, totally worth it.