Martin H.
Good customer service, bad stock information
I ordered a backpack, the next day I got notification it was out of stock, and they weren't sure when it would be available again. They offered to cancel the order and let me change which items I picked. Since I wanted that specific backpack I canceled my order. The next day I got an email with a refund along with a message, which said they canceled my order and that my refund would be credited in 7 business days. The credit arrived soon after. Overall I was happy with the quick information flow and helpful customer service, but I was disappointed by the "historic information" as they call it in their Terms of Service, meaning the information on their website is not up to date — including stock information.
Response from BagsmartJan 26, 2024
Hi Customer, Thank you for reaching out to Bagsmart. For this issue, it was an error on our part and we will be correcting it. We apologize for making you dissatisfied with your purchase. If you have any questions, please don't hesitate to reach out. We appreciate your understanding and look forward to resolving this matter to your satisfaction. Have a good day.