BagsmartReviews of bagsmart.com

Utterly misleading advertising ‘Black Friday sale up to 70% off’ most items in the sale barely 8-25% off and certainly no discount on the bag pictured in the sale feature. Misleading and deceptive.

DO NOT PURCHASE FROM THIS COMPANY. If I could give a lower rating I would. After using this bag twice a week for 7 months it started to come apart. I emailed as they have a lifetime guarantee on their bags and was offered a refund. This was on 10 weeks ago. They have come up with every excuse under the sun about why they cannot refund to my original payment method and a provided bank account. Eventually, they just don’t respond to your emails. There is no way to call them to speak to an actual person, all you can do is email Alicia. There is no customer service and I couldn’t give you more of a warning to not purchase from this company. I have made complaints to the ACCC and other government bodies about this company. They shouldn’t be allowed to trade if they are going to offer a false guarantee to customers. Update: since I cannot reply to the company response. How can you possibly try to reassure me that this refund is coming through after 10 weeks of being told there is a problem with the refund and no one can ever tell me what the problem is specifically? Do you respond with “rest assured” to appear like a responsive business and as if there is something you are actually doing in the background? This should have be resolved 9 weeks ago, instead of taking me on a ride around in circles. You have no phone number so I can’t tell if I’m speaking to an actual person. I have asked for it to be escalated to someone higher and who has the authority to approve and process the refund properly. If the company was actually actively trying to provide good customer service you wouldn’t have a problem providing me with more details about what you’re doing to resolve the fault with the refund not being processed on your end, which for the passed 10 weeks I have not received any such effort in any emails.

Ordered on a Wednesday and received following Monday so delivery was as advised, 2-3 business days. I ordered the compression packing bags and happy with product quality. Have been using non compression packing cubes so will be interested in seeing if these ones actually free up my suitcase space. Very happy with this company, on time delivery and product quality.

Ordered Nappy bag Pro: quick delivery from Sydney Light weight Good storage and has insulated bottle compartment Con: why the smell is bad. Smells like fish. Ill try to laundry the pacifier case first and see if the smell will go away. Otherwise, I won’t be able to use the pacifier storage because the pacifier may absorb the smell! Overall: satisfying nappy bag except the fish smell.

Ordered a 120$ bag, which was expected to be dispatched from Sydney on 24/10/24 & next thing I know is that it had been dispatched from China. Last update on 8/11/24 in Brisbane and in transit to Gold Coast for a week now. Contacted after sales services with the same generic response. Will never shop ever with them again.

The product was purchased on 4th October. I live in metro Melbourne and website says shipping 3-7 business days from Sydney. I was tracking the package online which said my parcel was coming from China, not Sydney. When my product hadn’t arrived on 20th October I enquired with the company and was impolitely told “too bad”. I purchased cheap packing cubes from Kmart and I left for my trip on 28th October and the product arrived on the 1st November.

I don't understand the negative reviews. I purchased their duffel bag which is really really good quality and I received it about 2 weeks later. I don’t know about the Customer Care because I never contacted them regarding the order because I didn’t have to since I waited patiently till the order arrives. I just ordered an expandable water bottle sling and a toiletry bag and hope I’ll get it soon too.

This is nothing more than a Chinese drop shipping company with poor quality bags and customer service. They shipped my bag to the wrong state (my shipping address provided was double checked and correct) they took months to even refund the money, offered no compensation for the time lost and missed my travel date to Europe. Avoid this bag - get a COR off amazon instead (much better quality and customer service)