BagsmartReviews of bagsmart.com

Customer Service is atrocious! It takes forever to get a response, no phone number, or live chat. I ordered a bag and the package was lost. Bagsmart and FedEx confirmed it was lost. They offered a replacement or refund. I chose refund. Another delayed response and now they say the address was wrong- which it wasn’t because they delivered another order to that same address. Feels like a huge SCAM. I will be spreading the word that this company is awful!

I purchased BAGSMART compression in the dusty rose color. Unfortunately, they did not compress any better than a basic Ziplock bag, which was disappointing. The larger issue was customer support. I requested a return and followed BAGSMART’s stated requirements exactly by providing photos, a clear reason for the return, and a copy of my receipt. Despite this, it took seven (7) separate emails over a 30-day period before I was finally given a return mailing address. During this time, I was offered a 60% partial refund if I kept the product, which I declined. I was seeking a standard return and full refund, not a discount to keep an item that did not perform as advertised. The prolonged delay and resistance to providing a return address made the return process unnecessarily difficult and frustrating. Desired resolution: A full refund upon return of the product and improvement of the company’s return process so customers are not required to pursue basic return information repeatedly.

Ordered a £68 bag that turned out to be made from the same material a £20 bag from Amazon or AliExpress would cost. I've since sent over 5 emails asking for a refund and someone called 'Alicia' keeps trying to fob me off by offering me a free bag or a partial refund. Nowhere on the website does it say they post it from China and that returns have to go back to China. This is a scam and I am initiating a charge back.

Ordered a bag kn the 4 th of January and it has never arrived. When contacted cistomer service they said “thanks to waiting patiently. No refund has been offered. I am convinced that this company is not in the UK andI I doubt that ever anyone received anything they have purchased here. Thus company is a fraud

Purchased a bag from bag Smart and realise that I've had purchased the wrong colour. I immediately sent them an email and their reply is I will give you another bag like an extra bag and I said to them I said no I want the black bag please how do I return the grey bag? They don't give me any idea or any way of returning this grey bag and I'm really really pissed off. I'll continue riding bad reviews here until they shut down.

I love the bag smart products but I recently bought a carryon bag for my friend birthday gift. She then said to me Oh I want a bigger carryon. She said send me a label I will send it back but that is where the problem comes I have to pay the whole shipping experience the label, the shipping cost. That I do not like. So I told her no more bag smart

I have ordered an item on the 4th of january and despite the company promised 4-7 days for delivery i still do not have the bag. -the customer servicsimply told me that "there are high number blabla, but thanks to wait patiently".. . i appreciate that is not always depends on the company but they should be more realistic about what delivery time they promise to their customers. it feels a bit like they taking the Mickey. I guess the bag comes from China. which ahain, won1t be a big issue, just be trasparent and honest to your customers.

I ordered two items from Bagsmart. When they arrived, they were both wrong. The first one was the right item, but wrong color. The second one was the right color but wrong item. I forwarded my order email to their service department stating I had received the wrong items, but never received a response. My suggestion is not to order from this company.