BagsmartReviews of bagsmart.com

Had a great experience with my order. My bag is wonderful, fulfills all my needs. Had a minor issue with my order, but it was just a glitch. I got a response back from customer service quickly. The bag arrived in the designated time frame.

The products I received from Bagsmart are wonderful. I had accidentally ordered a duplicate bag and needed to return it. The customer service is responsive when I had problems with my order and a return. Please note to all customers that you MUST provide Bagsmart with the tracking number of your return when you send it to them. The fact that I did not delayed them locating my return, but eventually they found it and I got my refund. I appreciated their attention and consideration in my case. Again... I love the duffle, toilet kit and packing cubes that I ordered for my trip to the Caribbean.

After spending hundreds of dollars my order unlocked a free gift but it wasnt added to the order delivered. After enquiring via email, I was met with a generic Ai response asking for photo evidence of the package missing 😂 Do better.

Highly incapable organisation. Call themselves BAGSMART UK, but ship all the way from China, which took forever! Their website clearly states a 30 day return policy but now customer service is saying they don’t accept returns at the moment due to logistics. So now I’m stuck with two backpacks, and they only offered me a 70% refund on the one I wanted to return. Really regretting this purchase and wish I would’ve spent my money with a more sustainable company.

Update March 2026 - since being approached by the customer service team following this review, they offered me several options and resolved my issue. Although it took some time, they did eventually resolve my issue. I’d recommend a change of courier. ******** Ordered a bag nearly 3 weeks ago - I wasn’t able to add the free bag into my shopping bag for some reason so I asked them to add this on subsequently which they kindly did. Unfortunately, the free bag arrived about 2 weeks after ordering (delivered to the incorrect address, but this is the couriers fault not Bagsmart) and when I contacted Bagsmart to ask if the original ordered bagged had been shipped and what its tracking number was, I was told that it was only one tracking number for the 2 bags/orders and I was to take this up with the courier. A week later, I luckily received a notification from my apple wallet that a delivery was attempted by a courier called 4PX, and I luckily screenshot this tracking number as this was different to apparently the “one tracking number for two parcels”. I have still not been able to retrieve this bag as the courier is impossible to contact and it seems Bagsmart washes their hands of any responsibility post order placement. I would personally steer clear of this company at all cost.

After three months and some exchanged emails with bagsmart i finally received my backpack. I liked the quality of the backpack.

Bagsmart backpack is a fairly low price alternative but know that the colors are not exactly as advertised and, importantly, you cannot easily do a return. You need to pay to ship the product back to them. Not easy nor customer friendly.

This was the second bagsmart camera bag I have ordered. The first one was exactly like this one and came with a rain cover. This one was supposed to come with a rain cover, but did not. Since I was traveling, I missed the return window and when I contacted them, they just keep telling me to go through Amazon to deal with it but Amazon only has their website for support. In other words they’re not taking responsibility for their own products and handling. I order a lot of camera equipment and I would not waste the time on this, but it is tricky to find rain covers that fit exactly over the bags that I have ordered.