BagsmartReviews of bagsmart.com

I was sent the wrong bag. The bag sent was of lesser quality and price. I contacted customer service, and was connected with a woman named Alicia who asked me to send pictures of the incorrect item. I did that promptly, and now have heard nothing. I have no idea if they will send me the correct item or not. Customer service is nonexistent. Update: After this review they did send me the correct bag, BUT, they made me pay to send the incorrect bag back to them. After repeated attempts to get a refund for the shipping, nothing happened. I like the bag, but don’t have much good to say of the company.

Bag is good but would not recommend as customer service is terrible. Email provided doesn't work. I really want to return my bag but Bagsmart will not provide me with the return address or details of how to process the return.

I would like to return the product and as another customer noted the portal takes you in circles and just submits your reply back to you. I'm hoping someone in bagsmart will see this. Do not order unless you are 100% sure you are keeping it.

J’ai passé commande le 19 décembre 2025. Le colis n’a jamais été expédié, je les contactes pas mails mais malheureusement j’ai pas enormement de réponses ! La seul réponse qui m’ont fourni est pour me dire que mon colis est perdue. Je leurs ai demandé de me renvoyer le colis mais depuis aucune réponse! Je trouve sa scandaleux.

DO NOT BUY FROM THIS BUSINESS. it’s a scam, i ordered an almost $120.00 travel backpack and received a plastic laundry basket. The email is the only way to contact them and it’s just a bot.

The refund policy says I could cancel before shipping, so I emailed the customer service within 30 minutes. The customer service, Alicia emailed me back that my order was shipped but it was clear that my order hasn't been processed yet and I didn't receive tracking number. Then, she offered me a few options; partial refund, free extra item, or 20%off next purchase. I emailed back to Alicia, but my email came back. No answer after. If you are sure to purchase with using a correct coupon code, it's ok. Dealing with customer service is nightmare because it will take a while to hear from them.

Don’t bother purchasing their products. They can’t guarantee arrival of merchandise and they give you the runaround telling you to contact the delivery company who then tells you to contact the vendor. They’ll sell the product, but they can’t guarantee you’ll actually ever receive it.

I received a defective bag. For several days I have been going back and forth with the same customer service rep who doesn't write in complete sentences and is very unclear. They want me to PAY to ship back a defective bag. I had to send pictures several times. Every message gets repeated back to me in email, and the reply format is so messed up, that I have to DIG through emails to find the latest, incomplete reply. At this point, I don't care how nice the bags are. I'm going to return everything, not just the defective bag. Call it a learning experience.