Bad DragonReviews of bad-dragon.com

They mark support requests as solved without any answer. No chance to get any help from them, so i will mit buy.

I ordered the Nix and Janine muzzle sleeves on September 18th 2020 and received them on the 29th. Really fast shipping considering these were custom and in the middle of the Covid situation. As for the quality of the sleeves, they are top notch! Amazing grip but not to firm either. So far Janine's muzzle is my favorite! As someone who has real sex, I can say with certainty these can give a real gal a run for her money! Wonderful shopping experience!

Obviously affected by Covid. Excelled in customer service with quick, efficient and direct communication, with desired outcome forthcoming, when things returned to normal. Above reproach.

I've been a Bad Dragon customer for about two years now. Their toys are some of the highest quality I've ever seen in the adult products industry and as long as they keep their quality high, they will always have my business. Their personal lubricant is an item I swear by; it's hypoallergenic, not sticky, doesn't dry out, and you need very little to do your deed. The prices are phenomenal for the amount of customization there is, from the colours to the firmness, to even having the ability to bear a concave suction-cup and/or a lube-shooting "cumtube" (I tried this feature on one of my toys, it was not my cup of tea, but I'm sure others adore it.). One of the only grievances I have with the company is their mediocre customer service, at least in my own experience. They seem excessively secretive and rigid about some of the ways they do business, in ways that can actually hamper the customer experience. When asked about why they do or do not do a certain thing (such as add suction cups to some toys but not others); the answers are always vague and carry a "just because" tone, requiring multiple replies to get anything actually informative out of them. They're very unwilling to take customer feedback on a lot of their items, and the replies people get are essentially automated "fill in the blanks for the name" responses. I'm sure they get a lot of unoriginal, if not downright stupid questions, but helpful answers that people can spread around will mitigate a lot of these. They also, by observation of separate customer accounts, have very rigid policies concerning defective merchandise, even on merchandise too defective for proper use.

This was my first time ordering a sex toy and I've actually had sex so it was really scary. So I ordered a small Spitfire on clearance with the custom lubes they reccomend. Took it slowly and quicker then I thought I was in love. I dont know what I'll do when a man come into my life, he might not compare. I recently ordered a new one named Clayton, he has a lot of ridges and girth. Looking forward to trying him out. Five Stars.

I recently ordered a Zoie penetrable hours before they closed made to order orders. When it arrived I noticed there was a sizeable tear at the top of the opening. I contacted customer support and since it was a penetrable toy there was no warranty for what mistake they made, they gave me an option to return it for store credit, but again they closed made to order orders i.e. penetrable toys.

Received an unpackaged toy with crusty residue on tip. Tried to contact customer service over a month ago, heard nothing. Sent a follow up 2 weeks ago, they marked it solved without contacting me. Incredibly disgusted.

My order was placed "Ordered July 6th 2020, 2:57:48 pm" I ordered a cracker's sheath, at around 5 pm I opened a ticket to change the color. my ticket was solved by 5:30 pm. Today July 15 at 12:43 pm my order was shipped. Considering I saw this message the second I placed my order "we will be temporarily closing Made-to-Order purchasing so that we can take care of current orders in a timely and safe manner." I think they did a great job from customer service to processing and shipping. People need to inform themselves that bad-dragon processing time takes about 5-6 weeks which is what I was expecting but it was not the case at all for me.