Bad DragonReviews of bad-dragon.com

I couldn't even place my order! I tried to place an order and the website said"street and/or zip code mismatch". I rechecked everything, it was all correct. I tried contacting customer service for help, no response until I sent a second message. The reply I got was canned. They sent a second auto message shortly after that saying my ticket had been marked as resolved. I sent another message saying I still couldn't place my order and needed help. They sent another canned response saying the issue has been marked as resolved. I gave up. I won't even try to order from them again and will be telling everyone to avoid them. Some of the worst customer service I've ever seen.

put a order in 2 months going on like 3 months here soon and still waiting

two months and it's still in "processing order". Plus the refunding rules are absolutely fishy. Should've read the reviews first because man that's awful.

Been nearly 3 months since I ordered. They mailed me 2 weeks ago asking if a defect in the toy was okay- I said it was fine. So the toy is technically done. Still not shipped yet. Weeks later. Not a peep. Not sure what’s taking them so long but it’s insane and the wait time listed on their website is just a lie. I’d recommend taking your money elsewhere. Many more competent and good toy makers who can fill this niche and don’t have completely awful customer service and 3-4 month wait times.

it's been 3 months since I ordered my toy on January 4th and I've heard nothing about my order. if you want to order from bad dragon. you are in for a long wait I expect my toy to be dipped in 14 carat gold. for the wait.

Placed my order January 9th, and its been 8 weeks with the only communication is me asking where my order is. And receiving a copy / pasted response that My order is "waiting its turn". Quoting us 4-5 weeks, and taking 8 weeks. and by the reviews posted here 4 months. is absolutely unacceptable. I will NOT order from this company again. The ONLY solution to this problem is telling the customer base a REALISTIC time frame. Being upfront and honest about your order backup. Telling us it will take 8... 9..10.. 12 weeks. Telling us 4 weeks and shipping at 12 weeks is insanity. You will not recover as a business if you keep this up BadDragon.

I ordered my Tucker December 9th. It is now March 3rd and just yesterday it is finally on the way. I waited 3 months to complain and contact them, to which they told me similar to what other customers have stated. "Handcrafted, longer to make, etc. When I did finally contact them, they said it was because the color of my choosing didn't pass inspection. Honestly, the pic that they sent of my product looked fine so I'm not sure what the inconsistency was yet. They did refund me me the 15 dollars for the specialty color, but at this point I feel like it was a coverup for their own mismanagement of making orders. Tell me why it shipped a week after I contacted them. And why they didn't contact me first if there was a problem with my order. I understand they fill a niche of fetish, but their business practice is not on par. They shouldn't promise a 6-8 week delivery on custom products when the wait, on average, is double that. I came to them on the recommendation of a friend, but I will not be giving them my business in the future.

4 months for an order to process. Ridiculously long wait time and unhelpful customer service staff. I get that there was a holiday, but for a business as busy and profitable, HIRE NEW STAFF TO HELP MAKE ORDERS. There is no reason to take as many months as it took.