Bad DragonReviews of bad-dragon.com

It had almost been 2 months and still nothing from bad dragon about the status of my product. Poor customer service everytime I emailed about the status and they added time because of it. Not a good company. Use others.

Horrible waiting times and worse customer service. Going on 8 weeks and still waiting on order. Oh, but they managed to take my money promptly. Where is the motivation to fulfill orders when they've already been paid?

Before I begin, I would like to preface this by saying I only ordered one toy with absolutely no customization (small, soft, no custom color, suction cup, or tubing). It was purchased at its base price of 75 USD (prior to shipping). One of the first issues I encountered with Bad Dragon Enterprises was the insane wait time. I’m not talking about the 4-5 weeks they have listed on their site. Unfortunately, I’m referring to the fact that my own product took nearly two months to even be made & then shipped. Based on the delivery times, it arrives exactly two months from the order date. I wouldn’t even be bothered by this issue if the listed wait time was more accurate. After reading reviews, it seems a lot of other people have this same issue. Some people have claimed they’ve waited more than two or three months for their order. Because of this, listing 4-5 weeks (instead of a closer average) feels like a cheap way to avoid the 30-Day Rule put in place by the TFC.  The next set of issues I ran into were with their support and PR teams. After the sixth week had rolled around (now seeing how long their wait times really are, it seems a bit silly), I sent an email asking about the status of the order. Their webpage had said processing for the entire time with no changes or details, so I was hoping for some sort of update, even if it was that they were getting to it soon. Instead, it seemed to be an automated message saying they had a lot of work and restating the wait time was 4-5 weeks. That was really disappointing, so I didn’t bother again. They would have received another email from me if they hadn’t had shipped my order only a few days prior to the two-month mark (when I planned to email). Once I realised the toy was being shipped, I expressed both relief and frustration in a chat with a friend. The friend didn’t seem to understand that it was within UPS’s hands at this point, so they asked me if it was actually going to ship. I didn’t understand why it wouldn’t, and they told me that Bad Dragon was having a company-wide observance for veterans from the 7th-12th of the month. My toy barely made it the day before, but the more frustrating thing about this is that I wouldn’t have had any idea if it weren’t for my friend. My friend only knew about this because they followed Bad Dragon’s twitter. After going through the promotional emails from Bad Dragon, I saw that they sent an email the 8th stating that they would send out camo stickers with orders shipped from the 8th-12th. At the very bottom of this email, they state that their shipping changes have already happened (at this point) and will be in effect from the 7th until the 12th. This system makes it very difficult to get updates. I believe an email should have been made specifically for the changes & sent out prior to the shipping changes, preferably near the same time the tweet was made. Many of us do not care about small product changes & do not check promotional emails. Many of us do not want to expose ourselves on personal accounts as someone who uses Bad Dragon toys, and I don’t think anyone should have to make an alternate account to follow social media for updates. Bad Dragon Enterprises is not an influencer; they are a company, and they should act like it. Finally, I feel like Bad Dragon knows they have quite the lockdown on “novelty” sex toys, making them pretty much the exclusive company where you can get a good-quality toy that doesn’t look human or has “sci-fi” themes to them. This means we wait and pay what we do to get subpar customer service. I understand how you are not purchasing niceness, but they don’t seem to have much concern, if any, for their customers. To be honest, I find it a bit ironic because it does deter people from buying again.
I won’t lie; the toy is good quality. Despite this, I really don’t think that it’s worth this much hassle. People don’t enjoy feeling like they’ve been lied to and had their time & (possibly even) money wasted. Bad Dragon Enterprises need to step up their PR team, support communications team, and not lie about the real wait times for their customers.

Brought a toy from them 8 weeks ago. Messaged 4 weeks after ordering to find out what's going on and get the oh we will get to it soon. 0 communication from the start. It's not hard to send a message to everyone and go hey we are experiencing delays, please expect it to be shipped in say 4 weeks time or something like that. Won't be going back if it takes months to get something. Getting my money back

My first order was jt, and it took only 1 week and a half to get to my door. Then i order it again for my bf and it took 3 months. I don't know why it jumped from a week to three months for the second but at least we got it. Then i order orochi the first day it came out as a ready made and it got here in 2 days. There toys are amazing, just the wait times are really random.

oh boy, another rant review. i ordered a lot of toys, so granted the wait would take a little longer of course. do not trust the 4-5 week wait time, a much more realistic wait time is about 12 WEEKS. with that out of the way, i ordered some toys and a specific shirt from them, in medium. when my order finally arrived after roughly three months wait time i was ecstatic, i was seriously hyped up only to be disappointed by the lack of said shirt, but it definitely was on the receipt. i contacted support, and asked if they could send me the shirt ASAP. support responded with "permanently out of stock" and a very quick 20$ refund. they weren't planning on delivering me anything to compensate. i demanded another shirt, seeing as getting a new one in europe would mean paying a crapload more than just the price of the shirt, so they're sending me a shirt i didn't originally want, but at least they made me choose and still cough up a few euros anyways. the catch? the shirt that's apparently out of stock is still on sale on their site! bad dragon apparently can't keep inventory and keep their site updated, i think they may have a serious shortage in administrative and realising staff, yet that's still no excuse for the kind of crap customers have to go through. my suggestion for improvement? please, please BD, just be more transparent about the wait times and be more compensating if you make an inventory error. i did use the toy i ordered, and that earns it an extra star completely disregarding my shirt experience. it was heavenly.

Terrible terrible terrible service. Constant run around. I ordered a product 8 weeks ago and it still hasn’t shipped. Every time I contact them I get a generic answer of “we’re working on it.” Don’t waste your money with this company. They THE WORST.

Excellent service, super fast delivery,...although wait times are pretty long. Super friendly and fast on reply. I had 0 problems. And i had several contacts with them.