Chris S.
Quality products let down by poor…
Quality products let down by poor management! Why add more variations in colour and customisation if you can't keep up with current demand?! That, without doubt, shows poor business acumen! I ordered several toys in their standard colour and they still couldn't meet their turnaround times! The business has clearly grown beyond it's current production capacity yet they still bring out more models and a ridiculous number of variations in customisable options; it's not surprising why they take so long! Either grow your facilities or reduce the number of options to a more sensible and manageable number. I would also add a flag to all orders warning of the turnaround time for orders. I was unaware of the lengthy wait I had in store until I read the FAQ after waiting for my order and was disappointed with what I read; even more so with the actual time it took my order to arrive!



