Bad DragonReviews of bad-dragon.com

After ordering my product on 08/02/19, and waiting 4 of the 5 weeks they said it would take to ship a custom, I decided to look up reviews. I found this site and immediately was very very worried due to the claims of "12 weeks and still no toy!" "2 months and no toy - no communication!" - these claims would scare off any new buyer of Bad Dragon products, so I decided to try to contact BD. They responded within 24-48 hrs to my ticket, let me know the toy had just passed QC, and would ship in about a week or so. After one more week (5 wks now), I opened another ticket, got another response from a real person that they were behind on shipping, relocating their facility, and it would ship soon. It shipped exactly on the 6 week mark, arrived as stated, and is the best product I ever bought. I am not saying some folks are not extremely disappointed in wait times, but I do NOT believe the claims quoted above. They didn't make sense when I first read them, and they don't make sense after my experience during approximately the same time frame. I think these angry customers are trolling Bad Dragon - just my opinion. I will be purchasing more products in the future. Thank you, Bad Dragon!

If I could rate this company zero stars I would. They proceeded to ignore my requests for updates on my items and I am now requesting a refund. It’s been two months and still no items. Do not listen to their B.S. 4-5 week prep time. It is false and this company should shut down. Sorely disappointed and really hope I didn’t just lose $200 to these scam artists.

Great company. The products themselves are top notch. Well worth the wait. Bad Dragons focus on quality is above and beyond. The only issue I see is they need to work on preproduction communication (removed one star for that). Maybe some way the customer can track status of production from the website, webcams of (non-proprietary) production stations... Otherwise, Bad Dragon, keep up the great work!

I was so excited when I found Bad Dragon, one I love dragons! Two, I am a sex edu and sexuality teacher who intended on using this business as a go too for my more theatrical clients who have vivid imaginations in the bedroom. For display at parties and kink workshops, I ordered a mini vibe and c*m lube. I went through the tedious step by step process of choosing a pattern which I did not receive and color. I made the purchase and was aware that it would take a few weeks due to "specific molding" per order. Once I received the toy I was immediately upset. Why? I will try the toy to answer questions for clients and workshop participants. Damn when they say mini they meant it. This thing is no bigger than your thumb. I was not told what size batteries it needed so I had to go purchase those (not unlike other toy sites that will tell you what size batteries and will also provide them for sale on-site making it easy for you to navigate.) With it for$10 extra I purchased a bullet vibe cause it won't work without it (hey wasn't this advertised as a mini VIBE? Why isn't the bullet feature apart of the cost?) Anyway, once on this thing was laughable at how small it is and how week the vibrations are. SMH. Not to mention it was almost not even usable. It was uncomfortable, frustrating and weak at best! The total cost for this disappointment was $75!!! $75 for something I will never use again or include in my reviews or suggestions to clients. I guess you live and learn. I do not know how their regular small, medium, large dildos are or any other product but THIS one was a bust, not to mention the wait time is aggravating. However, if I were to receive a quality product it could have been worth the wait. I'll never know. I am disappointed, after using their site, it seemed like a winner, like a company that had set themselves apart from the competition with a revolutionary concept.

Dog trash customer service. Meaning you will only receive automated messages and NO ANSWER. Took payment and never heard from AGAIN. !!!

Quality is perfect. Wait times on custom mades is long, but it's worth the wait. Shipment was fast and I have no complaints.

The website says 4-6 week wait times. They are definitely not doing that right now, at least not for customs. I ordered a very customized Nova, color, tube added, suction cup, split firmness. I expected longer than the usual wait times due to prior research. However, I sent in a ticket at 8 weeks and one at 10 weeks, finally getting a real and not automated response at the 10 week mark. They said it was made and just in line to be shipped, however it wasn't shipped until after 12 weeks, and took 5 more days to arrive, so in all around 13 weeks of waiting. Be aware of this. I love the result, the product is absolutely gorgeous. I can't yet speak for how it works on the body, as I gave birth a week before it arrived, but I can assume it will be more than efficient in what it's made to achieve based upon the feel of it. Product is exactly what was expected qualify wise. I just think they should be completely honest about how long their customs are taking to deliver as of now. I may also point out that they sent me an extra bottle of their lube absoltely free, didn't say why but I'd assume from the wait time, as well as a company sticker. Very nice touch.

There’s a lot of complaints about wait time on custom orders so this naturally made me skeptical of BD but I took a chance and placed an order and followed it up by placing a second order the next month. Both those orders have been received by me since placing the orders. One order took about 3 weeks and the other took 8 weeks as it had multiple items to be custom made. I am so overly satisfied with the quality of product that I received and my wife thoroughly enjoyed them herself that I had to place a 3rd order. My recommendation for people who are considering placing a first order with Bad Dragon is A) be extremely patient. Don’t be like these other people who gave up and demanded their money back. The wait will be worth it. Or B) watch the clearance section. They offer toys that are pre made and ship within a couple of days. Don’t avoid Bad Dragon because of reviews that claim they take to long to get ur items to you. The product is top of the line and the wait times, with a little patients, aren’t that bad when you know you are getting a unique, quality product!