Bad DragonReviews of bad-dragon.com

The company is in utter shambles. I ordered a toy from them over a year ago. Was given the runaround by their lazy incompetent support staff 'elise brillig'. (Someone who can't even capitalize their own name in the e-mails) All I wanted was a wait time not "oh it will take a bit longer than expected" Copy past response. After battling with their ticket system where they constantly close tickets after every response I escalated the Issue with PayPal I wanted an actual response and the Paypal dispute time was drawing short. I got an email saying it was suddenly ready, but they couldn't ship because of the dispute and I should close it or they wouldn't ship. (Direct violation of PayPal TOC). After informing them of this they canceled the order and banned my account with them. The toy I ordered turned up in their Flops page saying it didn't pass their 'Quality control'. So they intended to ship me a failed toy anyway...

I have only received great service from Bad Dragon. I understand the wait times can vary, but honestly I feel people on here are more harsh than what is warranted. Bad dragon makes great quality toys, and they try the best they can. Of course there are slipups with shipping times and customer service it's to be expected, but with that being said, they are still a great company which I feel deserves more credit for their hard work and attention to detail and quality. They are always improving customer service and I believe they should be given more positive reviews and some more understanding and compassion from their buyers.

Apparently the issue is wait times and customer service. I ordered my toy October 7th and it apparently passed QC December 5th and still hasnt shipped. I will definitely never order from Bad Drsgon again.

Orders take forever and the customer suport takes forever too. I just hope they won't take forever to return the 200 eur I paid for my order. What a scam.

I'm still waiting on an order I placed a month ago but I went ahead and bought one of the on clearance toys in the mean time and it's quite amazing! Came within a few days and had cute Christmas themed paper inside and even a card!! Super squishy feel to it that I also love. the silicone they use has such a nice soft texture. If you buy from them I would suggest only getting the ready made toys, if you're a little impatient like myself pfff. Also for the love of God check the size chart if you've never bought one before pFF. The only reason I'm giving 4 stars is because I agree with a lot of customers below about their orders taking a bit too long, the wait time should simply be changed on the website to reduce all these complaints, because it's false advertising. The product itself though is wonderful!!

4 months still no toy! Contacted service why I get no updates and taking so long they said because people prefer not to get updates and they are busy with a lot of orders! Wth kinda answer is that???? Still waiting.... *Edit currently January 13th and still no toy!!! Service isn’t even responding anymore to my emails. Wow!*

I ordered my toy on Oct 6th, read on the site the usual 4-5 weeks, planned to have it arrive before the Christmas mailing rush. 5 weeks came and went. Nothing. No email, no status change. Nothing. At 6 weeks, I sent a ticket asking for a status update. Now, I'm not an a**hole. I know that with the Halloween exclusives AND the expo right after it, there would be delays. I explained this to the staff member, and asked her how long the delay was. She offered me nothing but "we don't know" answers and refused to find out for me. Previously, I had sent in a ticket requesting a photo of the inside of the messenger bags they sell. I got a "we can't do that" response, and I decided not to buy the bag. It doesn't make sense to me why you wouldn't go that extra step to sell something to your customer. It's not like 90% of mobiles have cameras these days... (*sarcasm) Now I'm here waiting for 9 weeks, and according to the general consensus of the reviews here, I'll have at least another 3 weeks wait (plus another week for international shipping time), and with this huge delay running smack into Christmas, I'll be lucky to see my order in late Jan. So in summary: the customer service is disgusting, the staff are useless, the waiting times are grossly inaccurate, and I feel the business in general is being managed by someone who belongs in a queue for welfare. In response to another reviewer here. No. This is not a troll. Nor do I think the others are. I used to have nothing but praise for Bad Dragon (I've got 4 previous custom orders), but the severe decline in their business practices has me betrayed and angry. I, like many probable others on here, will not be buying from Bad Dragon anymore. When my order arrives, I will be removing myself from their mailing lists, and I'll be deleting their bookmark from my browser.

To "What A Joke", If they haven't started making your product, you should not have to pay the 20% restocking fee. I contacted them the day I wrote my review (4 days ago), and demanded a full refund, and they gave it to me. They told me my product was now in line to be made in the next few business days (confirming what I thought about Black Friday production), and I told them I would no longer spend money with them. If they haven't made it - there is nothing to restock. Unfortunate that such a great product and idea is being crushed by POOR BUSINESS MANAGEMENT.