Avis Budget GroupReviews of avis-europe.com

I booked a seven-day car rental through a website called Holiday Autos, which included full insurance coverage. I collected the car from Dubrovnik Airport in Croatia on August 21, 2025. The vehicle was provided by a company named Avis Payless Cars. I arrived at the airport around 8 o'clock in the evening, and the representative asked me for a €400 deposit and an additional €95 for crossing into another country. I paid a total of €495 with my credit card. Upon my return on August 28, 2025, the car company conducted a full inspection of the vehicle. The handwritten notes on my invoice indicated that everything was in order, but I was refunded only €256.18. I sent multiple emails to Holiday Autos and Avis regarding this issue. Eventually, I received a response stating that €238.88 was charged for insurance by Avis .I was not informed about this insurance charge, nor did I request it, as I had already purchased insurance from Holiday Autos. I realized I was not informed about these charges, and the representative who handed me the car was rushed, indicating that it was a busy day. He asked me to sign a document for the collection of the vehicle. Now they claim that I signed a contract for the insurance. I feel this is a scam; I was not properly explained the charges and was rushed into signing the paperwork, which led to my financial loss. I encourage everyone to avoid this company. If you decide to rent a car, be sure to read all the documents carefully, as they may try to mislead you and take your money. This is cheating company Shaju Maliakal

My credit card has been double charged for NOK 546.5 for tolls after car was returned for service from 7 Sep to 18 Sep from Norway Oslo Airport Despite chaser emails sent on no.budgetcustomercare.... there is no reply They have given a phone number +4766771010 but holding for hours there is no answer on options for complete leases If not responded and refunded i will file case of defraud with Financial Services Authority of Norway Finanstilsynet My complain case ID on email is T8806B96E Other references as follows Leiekontraktsnummer :E375822705 Fakturanummer : 79019232 Dato : 26/09/2025 Reservasjonsnummer : 31091916AU2

Bonjour, Et bien malheureusement je continu la liste des mauvaises expérience avec l'agence de location Budget... (Agence de Toulouse principalement). J'ai loué un véhicule à l'agence de Toulouse donc, du 9 au 24 septembre 2025, avec une restitution de celui ci dans une agence différentes (Antibes). Lors de la prise de possession de la voiture à Toulouse, l'agent peut aimable me remets les clefs, sans précision, et me fait signer le contrat de location. La voiture fonctionnait au GPL en plus de l'essence: Pas d'explication de fonctionnement! "Le GPL, me dit il, ne vous en souciez pas..." Quelle erreur je n'ai pas fait en signant, ébétée après 22h d'avion (ou je viens de Nouvelle Calédonie ...), le contrat de location... Une rayure au pare choc n'étant pas signaler dessus au départ! Pourtant à la restitution à Antibes à l'arrivée, ou je n'ai pas vu d'agent puisque j'ai mis la clef du véhicule dans la boîte à clef, ils l'ont bien remarqué eux!!! Résultat: Une facture de 350€ à régler pour une rayure assez petite sur le pare choc, Detail: 250€ de réparation (peinture!??) 46€ de frais de dossier dommage 76€ de frais d'immobilisation ! (Alors qu'on m'a bien remis le véhicule avec beaucoup de dommages déjà existants et non réparés) Est ce normal tout ça? Car il n'y a eu aucunes contradiction. Il est indiqué sur le ticket de facturation de dommage que je n'avais pas pu le signer car absente! Bien sûr j'ai reçu un mail, mais l'agence d'Antibes ne m'a pas appelé pour que je passe à l'agence malgré que je sois encore sur place. Tout ça n'est il pas douteux???

Agence Avis Budget aéroport de Dubrovnik. Nous avons loué une voiture une semaine par l'intermédiaire de Govoyages. J'ai précisé que je ne voulais pas d'assurance complémentaire car j'en avais déjà une. Il m'ont fait signé un papier dans la précipitation en me disant que c'était que pour information. A notre retour nous avons eu la surprise d'être débité de l'assurance de 277,13€ + le nettoyage 18,75€+emplacement premium 22,84€. Ceux sont des escrocs. On s'est fait voler.

Negative stars if I could. I rented a car from JFK in June; the car had a massive dent when I received it. I told the workers and they all said, don't worry, they would have marked that dent but take pictures in case. I did. 2 months later I get a bill, no questions asked, for $1300. I sent them my pictures and videos (annoying because this is now taking up a lot of my time). Person I spoke with on the phone said they sent me an email for the dispute. Never got it (later find out they wrote down a totally bogus email). I sent a SECOND email after getting a SECOND bill for the damage. I forward my first one. The lady, Tammy was incredible rude, likely never took a customer experience call in her life. This company, along with their workers are part of a huge "legal" scam that exhausts the customer, bullying them into paying or damage that they themselves didn't properly document. What a terrible excuse for a company in this "free market" enterprise. I hope you go out of business and shrivel under the wrath of excellent customer service rivals. Leave your jobs, Tammy and Jeff, you could do better elsewhere for the world.

Fiz uma reserva de carro pela Booking.com no Brasil, já com taxas e impostos pagos, justamente para evitar dor de cabeça. Mesmo assim, ao devolver o carro em Portugal (contrato nº 360936660), fui surpreendido com uma cobrança abusiva de €1.356,88 por um risco mínimo no para-brisa. Após muita insistência e questionamentos, a própria Budget reconheceu o erro e reduziu a fatura em €300. Isso já demonstra que a cobrança inicial era injusta. Mas, mesmo assim, ainda restam cobranças em duplicidade de impostos e valores fora do contrato (como taxas de e-Toll acima do limite previsto). 👉 A questão não é apenas financeira. É sobre falta de empatia, transparência e respeito com o cliente. O processo foi extremamente custoso, sem clareza, e transformou uma simples locação em uma experiência frustrante. Uma empresa global como a Budget/Avis deveria prezar pela confiança e pela relação com seus clientes, mas infelizmente não foi isso que vivi.

Bedrijf dat in Cagliari althans klassieke truckje hanteert. Je levert de auto in en de medewerker ziet een minuscuul deukje dat jij over het hoofd hebt gezien bij het ophalen. Prompt wordt er ruim 560 euro van je credit card afgeschreven. Je moet ook niet zeuren zeggen ze want je verzekering betaald wel.

My name is Elisabet Solórzano. On August 1st, I rented a car from Avis/Budget Car Rental at Gatwick Airport South, only for two days, and I still haven’t received the refund of the deposit I was charged. We returned the car in perfect condition and with a full tank on August 3rd. The staff member did not process the deposit refund automatically and told me it would be done within 7 days — without having informed me of this when I collected the vehicle. I wrote to Avis in London and Spain, but no one has resolved the issue. Now, after 30 days since returning the car, I am still waiting for the deposit to be returned. I have never had problems with any rental company before, but with Avis Budget, two days of rental have cost me many hours of complaints, and no one from AVIS/BUDGET has solved anything. This is unacceptable and deserves to be reported. I demand that you take full responsibility for your mistake and resolve it immediately. Otherwise, we will no longer trust your company and will proceed to file a formal complaint./Soy Elisabet Solórzano. El día 1 de agosto alquilé un coche en Avis/Budget Car Rental del Aeropuerto de Gatwick (Terminal Sur), solo por dos días, y todavía no me han devuelto la fianza que me cobraron. Devolvimos el coche en perfecto estado y con el depósito lleno el día 3. El encargado no me hizo la devolución automática de la fianza; me dijo que a partir de 7 días me la harían, sin haberme informado de ello en el momento de recoger el vehículo. Escribí a Avis Londres y a Avis España, y nadie me ha solucionado nada. Ahora, después de 30 días de haber devuelto el coche, sigo esperando que me devuelvan la fianza. Nunca había tenido problemas con ninguna compañía, y con Avis Budget, 2 días de alquiler me han costado muchas horas de reclamaciones y ninguna persona de AVIS/BUDGET me lo ha solucionado. Esto es motivo de denuncia. Exijo que se hagan responsables de su error de forma inmediata. Si no, no volveremos a confiar en ellos y procederemos a interponer una denuncia