Avis Budget Group, Inc. is the American parent company of Avis Car Rental, Budget Car Rental, Budget Truck Rental, Payless Car Rental, Apex Car Rentals, Maggiore Group and Zipcar.
Avis Budget Group (avis-europe.com) has 234 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Rocket S.
Après avoir rendu le véhicule, j’ai été prélevé de 200€ sans aucune explication. Impossible de les avoir au téléphone, en ligne pendant 40 minutes avec un répondeur. Pas de réponse aux mails que j'ai envoyé. Ce sont des arnaqueurs
Bas
J’ai loué une voiture chez eux et ils m’ont prélevé deux fois le montant de la location. Malgré mes appels et mes e-mails, je n’ai reçu aucune réponse de leur part. Ce manque de professionnalisme est inacceptable. Je déconseille fortement cette agence.
Pedro V.
Horrible, me cobran por adelantado y cuando llego al pais me han cancelado la reserva del coche y me dejan tirado sin ninguna solución. Encina cuando reclamo que me devuelvan el dinero, me devuelven menos de lo que yo había pagado, aun no me lo creo.
Leaky sink W.
DISGUSTED - DO NOT HIRE FROM AVIS MUNICH We hired a car from Avis Munich and everything was paid for in advance. I'm an Avis preferred member and picked-up the keys at the desk in the airport. When we got to the car in a very badly lit multi-storey car park we found many marks on the bodywork and a chip in the windscreen so we found an Avis representative and pointed these things out to him. Many of them he simply said "This is not damage". He then proceeded to rub them off the car (with difficulty) and I'm thinking this car hasn't been properly cleaned. He did accept an obvious scrape on nearside rear wheel arch was damage and he accepted the chip in the windscreen was damage. I asked whether the chip in the windscreen had been repaired but he just ignored the question. As he accepted that the scraped wheel arch and the chipped windscreen were damaged we took the car and enjoyed our holiday. On returning the car at Munich Airport the (different) representative checked our car and she said the windscreen had a chip and that the offside rear tyre had a nick in it. I checked the tyre and sure enough there was a nick about 1cm long in the tyre. There was no way I would have detected this nick in the dark when I picked-up the car even though we thoroughly checked it with our phone torches. This representative seemed to know exactly where to look for the damage and we pointed-out that the chipped windscreen was chipped when we picked it up. It was then, to my horror, that I realised that although the representative accepted that the windscreen was chipped when we picked the car up I had no documentary evidence that that was the case. I then went to the Avis desk in the airport to complain to them but they were just interested in getting rid of us so they could attend to other customers. They told us that the camera on the exit to the car park would probably prove that the windscreen was already chipped when we exited the car park. They checked their records and confirmed that that car already had a chip in the windscreen recorded but that it was in a different position. I said that there was still just one chip in the windscreen so had the other one magically healed itself or moved to a different place on the windscreen? In the hope that their cameras proved us right we left for our flight. On getting home I checked my credit card statement only to find that I had been charged £1,076.97 and £31.77 for a non-sterling transaction. Then I got an email from Avis showing that I was being charged a total of €1,332.79. This was made up of Windscreen €923.80, Tyre €298.18, Handling Fee €38.00 and €72.80 for the car being out of service. To say I'm disgusted is an understatement, firstly why did the give me a car that wasn't properly cleaned and was dangerously damaged? And why did they not record the damage give us documentary proof after agreeing it was already damaged. I know that the windscreen was damaged and I suspect the tyre was also already damaged when they gave me the car. This car was dangerous to drive for me, my passengers and other road users. Once they get your credit card they charge you anything they want to. I wonder how many others have been charged for this same chipped windscreen and tyre with a nick in it.
mette A.
Stop med at leje bil her RONALD REAGAN WASHINGTON AIRPORT. De snyder og stjæler jeres penge. Vi er blevet max snydt. for ca. 3000 USD =20.000 DKR. Vi måtte skifte bil 3 gange og en af dem var defekt og rystede i styretøjet. Vi har klaget til Budget, men vi har ikke fået noget svar, så det bliver heller ikke taget alvorligt når kunderne ikke er tilfredse. Jeg vil aldrig igen leje bil hos AVIS/ BUDGET......
RIchard C.
I have disputed the full amount of the charges posted to my credit card and have included those details below. I have also placed a block on any further charges AVIS may attempt to post. If this matter is not resolved within 14 calendar days, I intend to: File a formal complaint with the European Consumer Centre (ECC) Norway Pursue recovery and damages through the Small Claims Procedure File for additional damages, court costs, attorney fees, etc.. Please consider this notice a formal legal dispute and request for intervention by Avis Budget Group’s legal department. A prompt resolution would be in the best interests of all parties.
Sascha P.
Die freundlichste Avis Mitarbeiterin aller Zeiten!!! Britta, vom Flughafen Dortmund! Feiert sie!
Mesut Y.
Warte seit über 2 Monaten auf meine Kaution in Höhe von 200 Euro. Knapp 90 Euro wurden zuviel berechnet, da ich das Auto 2 Std früher abgegeben habe als geplant. Was für ein erbärmliches Unternehmen. Finger weg!!
