Avis Budget Group, Inc. is the American parent company of Avis Car Rental, Budget Car Rental, Budget Truck Rental, Payless Car Rental, Apex Car Rentals, Maggiore Group and Zipcar.
Avis Budget Group (avis-europe.com) has 234 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing234 approved reviews, newest moderated first
Braulio
I booked a reservation at Avis to pick up a car at the Malaga airport 03/31/20. The reservation was confirmed by email, but they didn't give a car! They simply was closed due to coronavirus. But sixt was working. I was abandoned by the company at the Malaga airport, in the covid19 pandemy! Avoid this company!
kevin
I had a car from them during the floods . Understandably the floods weren't there fault but they just failed to let me know when they were to pick up the car . So , I was left to hold there car on my drive after the hire had ended without knowing when they were coming. So, I then became a storage centre for them . Eventually someone did call me and got the car .
Clare M.
Avis Budget Nice Airport Huge queues to collect the car and everything done on a screen. Existing damage was done electronically marked by a tiny red dot which did not reflect the full extent of the damage, two massive scratches and surrounding damage either side of the car. I handed the car back with no word of any problem. Two weeks later I receive something from Budapest. The photos showed the wheel arch and the existing damage to the car. I contacted customer services who informed me the damage was to the rear bumper. I asked for further evidence but they merely amended the invoice and took money from my account and withheld my deposit. I have requested more information and to escalate my complaint but nothing has been done I just get the same response.
Dr J.
I have an AVIS PRESIDENT membership and I always find they are very helpful and usually keen on price. I am unsure why other people have negative experiences I rent 12/15 times a year and have only had on bad experience in 10 years so I recommend Avis 100% based on my experience renting in the UK, Germany, Switzerland, Malta and Spain.
Lana
This company is very unreliable. I will never book them again. I rented a car which we had to wait 2 hours for. The guy at Avis Giardini Naxos took 2 hours to tell us our car was not available. Mind you we booked this in advance. He awaited another couple to arrive then drove us all up to the Toarmina Avis centre. As there were no cars available he said. After further waiting half an hour the car they gave us was the car he drove us up in - So in fact the car was there they just used it to take us all up to the other location to get the other couple a car ( they had nothing to do with our booking) And was not the car we booked let along any type of upgrade. After receiving the car we didn't get to do a damage report as we were already pressed for time having to get a ferry to calabria for our next stay. Upon returning the vehicle they plugged us afterwards AFTER dropping it off at the airport - not even the same day it took me weeks to get a report on what the charge was for. The report claimed saying we did damages which we did not - so they scammed us. I am still in dispute with them as well as the Australian Financial Complaints Authority and still awaiting our refund for false charges. NEVER WOULD RECOMMEND THIS COMPANY THEY HAVE BEEN SO DIFFICULT AND UNLAWFUL IN THEIR PROCESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Michael R.
Det er så dårlig kundebehandling man får ved at henvende sig til Avis i Albertslund 3 snot knægte prøver at være smarte kunders bekosting når man prøver at leje en bil, alle jeg snakker med her efter kommer til at høre om dette...
Sabine F.
Avis? Muss nicht sein! Ich hatte im September 2019 sehr günstig einen Mietwagen über check24 gebucht (23 € für die Fahrt vom Flughafen nach Ulm). Das Personal am Flughafen München machte bereits einen sehr demotivierten Eindruck (vielleicht auch überarbeitet). Diese Einstellung begegnete mir allerdings im Laufe des gesamten Prozesses. Das Fahrzeug sollte am folgenden Tag (Sonntag) an der Station in Ulm zurückgegeben werden. Weder an der Tür noch sonst wo auf dem gesamten Areal befand sich ein Hinweis, wo Schlüssel sicher deponiert werden können. Die Dame bei der sogenannten Hotline war genauso desinteressiert/überarbeitet als ich versuchte herauszufinden, wie ich vorgehen sollte. Ich erhielt den "guten" Rat, das Fahrzeug einfach am Montag zu bringen!!!! Erst nach einer erneuten Erkundungstour ist mir der kleine (graue) Kasten für die Schlüssel zufällig aufgefallen, der in einer Nische auf der anderen Seite des Gebäudes völlig unscheinbar platziert ist. Um Probleme zu vermeiden und mich darüber zu versichern, dass alles in Ordnung ist, bin ich am Montag Nachmittag bei der Station vorbeigegangen. Mir wurde dann auch ganz locker flockig - jedoch nicht mehr motiviert - von dem jungen Mann versichert, dass keine Schäden am Fahrzeug sind, ich wurde dafür gelobt, dass das Fahrzeug vollgetankt ist und es sei auch bereits wieder vermietet. Meine Kaution bekam ich nicht zurück. Ich habe mich dann an check24 gewandt. Einmal im September, dann im Oktober noch einmal. Die Bearbeitungszeit betrage 8 - 10 Wochen wurde mir offenbart. Jetzt Ende Januar habe ich nachgehakt, da von weder von check24 noch von Avis irgendwelche weiteren Informationen kamen. Und nun hieß es, die Kaution wurde zurückbehalten, da ich das Fahrzeug nicht vollgetankt habe!!! Nun musste ich meine Belegwe erneut einreichen. Wunderbarerweise habe ich nun die Kaution auch sehr schnell - tatsächlich innerhalb 3 Tagen - zurückerhalten.
Matt
Booked a car, and then I had to cancel. They charged me anyway (and I am OK with that). So they charged VAT yet now they absolutely refuse to issue a VAT receipt. Despite them being required to do so by VAT Notice 700 section 16.2.1 The worst customer service I have ever encountered. The automated phone system is deliberately circular, and when you finally get someone, they promise to resolve it and fail completely. Avoid at all costs, not worth the grief
