Avis Budget GroupReviews of avis-europe.com

Richtig unfreundlich und unseriös. Sperren jemanden aber geben nicht bescheid das man nicht mehr mieten kann. Lassen einen 1,5stunden mit bus, Bahn und Zug anreisen und dann sagen:" sie bekommen kein auto". Hauptsache das Geld kassieren für keine Leistung. Morgens steht in der app ihr auto steht bereit und dann ist plötzlich kein auto mehr da?! Irgend etwas stimmt da nicht mit dem komischen Verein! Die haben noch 1000€ kautionen seit über 2jahren und das Geld bekomme ich seit dem nicht mehr wieder. Ist definitiv nicht weiter zu empfehlen!

Booked a car in Vienna with prepaid all of the cost plus a little extra insurance when I got to the airport. When I returned the car I was charged extra 50£ for an additional extra package that I’ve never agreed on! Never got an answer from them of why that happened. Never again with this company. They had their chance!!

Easy to book online and flexibility to return the car in a different location. Helpful customer service. Would use again.

I februar 2020 lejede jeg en bil hos Avis. Jeg skulle afhente bilen i lufthavnen i Milano. Det startede dårligt allerede der.. Personalet i Avis-afdelingen i lufthavnen var tydeligvis inkompetente. Deres engelsk var elendigt og til at starte med nægtede de at udleje bilen til mig, da de ikke kunne finde ud af at aflæse et dansk kørekort. Efter en del spildtid indså de, at de havde lavet en fejl og jeg fik lov til at leje bilen. Men det sluttede ikke her.. Personalet prøvede selvfølgelig at sælge mig en masse ekstra dyre forsikringer, denne hoppede jeg ikke på. Jeg allerede var forsikret gennem et andet selskab, men hvis jeg ikke havde været vågen og forstod deres gebrokkent engelsk, så havde de solgt mig en masse dyre forsikringer. Da jeg endelig ser bilen, er det selvfølgelig en anden, end den jeg har lejet. De vælger at give min en lille Fiat 500 med 65 HK, der knapt nok kan trække op af bjergene i Lombardiet.. Derudover har de glemt at give os snekæder med i bilen, hvilket er LOVPLIGTIG i dette område og årstid. Hvis vi havde endt i rabatten, havde det været LIVSFARLIGT og vi kunne have fået en kæmpe bøde, for ikke at have snekæder med. Resten af turen gik heldigvis smertefrit og der var ikke mere besvær, troede vi..... Jeg kommer hjem til Danmark og 3 måneder efter jeg har lejet bilen, har Avis Biludlejning hævet et beløb fra min konto, uden min tilladelse eller opmærksomhed. Jeg har ikke modtaget nogen regning, de har bare "stjålet" penge fra min konto, uden videre besked. Jeg sørgede for at læse papirer og policer godt igennem, ingen af disse nævnte regninger eller gebyrer der ville blive trukket 3 måneder efter udlejning. Lige nu forsøger jeg at korrespondere med Avis Biludlejning og få en forklaring, men deres kundeservice er elendig, svær at få fat på og umulig at forstå. Jeg vil ikke anbefale dette biludlejningsfirma til nogen, de prøver på at snyde dig med deres griske forretningsmodel. Føj.

Never again! we rented a car friday afternoon, had our small trip to fyn (without any problems at all!) We drove very carefully and treated the car nice. When we returned the car sunday evening it had three tiny scratches near the wheel at size: 1 mm each and they charge us 1500 dkkr! The scratches are so small, one would never see them before renting, never! The car was in bad shape before we rented it, it had scratches everywhere. Unfortunately for us, the three tiny scratches were not registered anywhere. We often rent cars, we know the drill, this is just hilarious. In the future we will use another car rental service like Hertz, we never have problems with them, good service always! AVIS= NEVER AGAIN

After using Avis I would say never again. I would advise all to avoid using, not only can you not get in touch with them the customer service is disgraceful, I have genuine complaint with evidence but can nit get through the loop of an automated service. AVOID AVOID AVOID

Avoid using Holiday Autos and Avis. No support, no care for client feedback I booked via holiday autos on kayak. nowhere did it say the flight information was compulsory to confirm booking. in fact it said it was optional. my flight arrived slightly late (30 mins). the instructions on the booking email were wrong, the Avis car rental desk was NOT in the airport terminal (Naples). After getting luggage we were at the desk more than an hour after the booking time, and Avis tried to con us out of more money, saying we lost our booking! After one hour? Spent 40 mins on hold to Holiday Autos customer service in Manila, with my pregnant partner next to me in tears. They refused to refund me and Avis refused to honour the booking. Terrible, terrible service from both suppliers. Avoid Holiday Autos like the plague and avoid Avis, especially in Naples. We booked another car on the spot with Sicily Autos in the same building for less than what Avis were trying to scam off us. Thank you Sicily Autos :)

Avis/Budget ripped me off and after weeks of supposed ‘investigation’ rejected my complaint. I paid in advance total rental charges for a six days car hire at Boston Airport. Their agent at the rental desk tried hard to sell me extra insurance and covers but I refused to pay any extra. I already had my own extra car rental insurance. The agent in the end handed me the car keys saying, there was nothing more to pay, it was all prepaid; I signed the screen where the agent asked me to sign. After my rental period ended, I noticed that I paid additional $112 for the extra insurance I asked for. I was shocked! I did not ask for any extra insurance and the extra insurance it showed on paper was already covered under my private insurance. The agent, with her mouth was saying that there was nothing more to pay; but in fact she had already added extra insurance WITHOUT MY KNOWLEDGE OR CONSENT!... Be very careful with Avis/Budget... they have lost me, my family, friends and colleagues as customers for good... it is your chance to learn from my experience. Go elsewhere, there are other good car rental companies around. Subsequently I made a complaint but after weeks and weeks of ‘investigation’ my claim/complaint was rejected because I signed on the TFT screen at the rental desk. Please be aware of these Fraudsters; they know very well that once they trick you into signing on that screen on rental desk; you can do nothing and will end up paying whatever they want you to pay. Take care and rent a car from some other reputable company but not Avis/Budget Group. Thanks for reading my feedback.