Avis Budget Group, Inc. is the American parent company of Avis Car Rental, Budget Car Rental, Budget Truck Rental, Payless Car Rental, Apex Car Rentals, Maggiore Group and Zipcar.
Avis Budget Group (avis-europe.com) has 234 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Jade L.
Rented a car in Malta (September 2020) and it was surprisingly much easier than expected! We took videos of the car before we drove it off in case there was any problems with our deposit. The staff were nice enough. We received our full deposit back.
Onur G.
Avoid at all costs! In my opinion this is a clear rip-off but I am sure they have dozens of lawyers making this look completely legal. The long story short they charge you €48.80 as "administrative fee", if the legal authority asks them your address for sending you your traffic ticket. Never again!
Steven H.
After 3 weeks I am still awaiting a response from Avis. I emailed to complain about them taking two hundred pounds from my credit card for a non-existent scratch measuring 3mm Terrible company
Wagner L.
I paid $145.00 in the car rental for Wisecar and when i saw my credit card was changed wisecar $145.00 and Avis charged me $168.00 I want my back money
Jirada S.
Rented a small car from Avis/Budget in Catania airport as Hertz were out of stock due to changing their fleet. The Corsa had so many scratches that they circled the entire car on the damage report at pick-up. When I returned the car a week or so later they pointed out what they said was a new scratch. They did admit it was just a few millimetres and perhaps wouldn't cost so much. A few days later, and without any supporting paperwork or invoice, a charge of over €300 appears on my card.
Majed E.
Sie zocken ab, Schaden werden zu Unrecht Kunden zugeschrieben! Aufpassen!
Magnolia Flórez O.
Avis is partnering with third party companies such as wise cars yet they have no idea about each other and about the services they both sell. I had the worst experience with wisecars where they messed up my rental and I got completely wrong car (that I was not legally allowed to drive) and the only answer that Avis had to this situation - I can only sell more expensive car, because what you paid for is not nearly enough for what you wanted. I also thought I bought an insurance with Avis but I bought it with wisecars. Avis claimed that wisecars had no right to sell me that and that I in fact bought nothing. It was the middle of the night and I felt lost. In the end I don’t know what I paid for, I don’t know what I was charged for and how much money I will in the end spend. When the car got returned, there was nobody there to assure me what is the final settlement. Horrible horrible experience!!
Chad K.
I had to wait in line for 2 1/3 hours to get my paid reservation car. They counter lady made me upscale to a larger car and paid more money because they ran out of the cars i reserved. She should have offered that free. I had to negotiate down to $10 more a day. Then even waited another 30 min in the car trying to get out of the garage. Worst experience ever
