Avis Budget GroupReviews of avis-europe.com

Had a great experience in Bristol Airport. Emma and Nick really helped to look after me.

Worst car rental experience ever! Several weeks ago I made an agrrement with Avis to rent a car for my holiday. The plan was to pick up the car in Rome (FCO) on 4th July. I complered the online pre-check in two days before arrival. And the day after I got an email from Avis confirming that everything was fine, and telling me that the pick up of would work smoothly, they just have to verify my credit card, drivers license and passport information. However, on the arrival date the car was not ready nor present at FCO. The staff tried to call various colleagues to figure out the problem/reason. After 20-30 minutes of waiting outside the office I was then suddenly asked to leave the rental station. The reason giving by the staff was: "There is something wrong with you!" 🥺 They could not tell me what exactly was/is wrong with me. But clearly it was now my fault that the staff was unable to fullfil the rental agreement. 😮 I know for sure that there are no problems with either my credit card, passport or driver license. I have never before experienced such an unproffesional customer handling and such a lack of being service minded. 😡 Right after I went to the office of Europe Car, where I rented a car without having any issues at all. 😊

Die Mitarbeiter des Büros (Flughafen P. de. Mallorca) von Avis Budget waren nicht bereit, das Auto bei Rückgabe zu überprüfen. Sie deuteten stattdessen auf den Briefkasten, in welchen wir den Schlüssen reinschmeißen sollten. Einige Tage später kam ein Brief mit fragwürdigen Bildern eines Schadens am Dach, den wir angeblich verursacht hätten; sichtbar war eine minimale Delle, die uns nicht aufgefallen war und die wir - nach unserer Kenntnis -auch nicht verursacht hatten. Avis Budget zog dafür einfach eine "Reparaturkostenpauschale" von 200,00 EUR nebst "Schadensbearbeitungsgebühr" von EUR 65,00 EUR ein. Es gab keine objektive Überprüfung; Avis Budget war auch nicht bereit, die Protokolle der Vormieter zu einer Überprüfung der Vorschadensituation zu übersenden. Ein absolut unwürdiges Vorgehen. Nie wieder !!!

Le pire SAV jamais expérimenté. Je tourne en boucle sur des répondeurs sans avoir jamais le moindre interlocuteur humain. Voilà 10 jours que j'essaye d'entrer en contact avec eux sans succès. Si vous avez le moindre pépin c'est la catastrophe. Les agences locales n'ont ni numéro de téléphone ni mail, un calvaire.

Lejer aldrig bil hos Avis igen. Totalt fup firma. Stjal 2.000 kr. fra mig på falsk skade.

No exploto facilmente pero estoy furioso! Y viendo todas las opiniones, desafortunadamente no soy el único. Tampoco utilizo muchas palabrotas, pero són tramposos, ladrones. Más de un mes despues del alquiler de una furgoneta me llegó la letra de una agencia de cobras, reclamándome dos daños. De una tengo por suerte una foto demostrándo que ya estaba, la otra por malasuerte no, pero tampoco era mía... Además me han dado alquilado una furgoneta con miles de rayones, golpes… ni siquiera podia cerrarla... He obtenido una lista de daños a la recogida de la furgoneta - ni siquiera un imagen con los sitios exactos de los daños, solo una lista descriptiva... increíble. Luego, el hombre quien me entregó la furgoneta me iba mostrar las fotos de los daños en su móvil, pero “por casualidad” no tenia cobertura en donde estaba aparcado la furgoneta… entonces no me lo mostró, solo la revisé otra vez conmigo, añadiendo cosas y yo teniendole fé... Una practica lamentable. Devolviendo la furgoneta, la chica quien cogió la llave no podia hacer la revision conmigo, era la tarea de sus compañeros… otra practica repugnante. Son sanguijuelas de verdad.

I had prebooked and paid for an Avis hire car for 1 week from Faro airport. I declined additional insurance as I'd taken out a separate policy. At the site office, they wouldn't print the hire contract ("because of COVID"), and asked me to sign on the screen. All that was visible was a signature box. After renting, I was emailed a copy of the contract with additional charges highlighted, as if I had agreed to them which I definitely hadn't. I was charged the standard rate for the car, including additional insurance, and my prepaid voucher was deducted from the cost. This doubled the price of the car for the week. Complaining to AVIS got nowhere....they just say you signed the contract. They don't care that their employees are outright scammers. So a WARNING: don't sign anything electronically without seeing a full copy of the contract with all charges. DON'T expect to be safe from scams because you book with a global brand. CHECK all the paperwork very carefully.

I was charged over £250 for minor pre existing scuffing of 3/4 wheel rims which was not sustained during my rental. I complained to the CEO’s office expecting to get someone who would speak sense and instead my side of the story was ignored and told that as their documentation showed this was new damage I would have to pay this absurd repair fee for pre-existing damage that they clearly were not going to need to repair! Worst car hire experience yet, dishonest and ripped me off!