Avis Budget GroupReviews of avis-europe.com

I picked up a rental car from Avis (Dublin Airport) which was pre-arranged by my company. Whilst I was being served, the clerk was distracted by helping someone else with a query and failed to mention that he had added additional insurances to my rental. I had not asked for these insurances to be added. I was asked to sign the damage sheet and the verification sheet (on a screen), but was not shown the sheet with the additional charges. I was told a holding charge would be placed on my debit card, which I expected from previous experience with car rentals, which I assumed would be cancelled upon the car being returned. When I returned home, I found that part of the holding charge had become and actual charge on my card. I contacted Avis' customer service team who said that I "chose & signed for Personal Accident insurance at €8 per day & roadside assistance at €5 per day& windscreen cover at €4 per day.". They also provided me with a copy of my rental agreement, which was signed by me, however my signature on the cost breakdown page was digitally copied in to place. I was not shown this page and did not place my signature on the page. I have told them that I did not ask for the additional insurances, I was not told about them and that they are misrepresenting my signature by stating that it is proving my acceptance of the charges. Avis have agreed to partially refund me (just under half the money), however I sought to retrieve the full amount back as I was charged for products I hadn't asked for. After many emails back and forth, Avis have refused to do any more and closed the customer service ticket on me. The whole experience has left me feeling scammed and there's just too many coincidences for this to be a series of mistakes. The clerk added products I didn't ask for, never showed me the correct documentation to show the costs added, my signature was copied to make it look like I'd signed for it (which I'm sure is illegal), the costs were taken after I'd returned the car, so I didn't question it until after I returned my car and the customer service just fobbed me off with a partial refund saying that I'd chosen and signed for the products. Sounds like a scam to me.

Awful do not use I have one star as there is not an option for none!!!!! We hired a car in Marbella On return they sent an invoice charging us for re fuelling!! We filled the car before we departed! So called Avis and they said “oh yeah we do this sometimes by accident “ how disgusting!!!! They refunded the re fuel cost ! When we booked there was an offer of £50 Amazon voucher on return we have been home a month and no voucher !! I e mail daily! Automatic response! Helen from Abis confirmed in e mail that voucher would be sent that was 2 weeks ago! No voucher! After phoning constantly and being told Someone will call back still no call and no voucher! Apparently Helen now on holiday What a sham!!!! Avis was one of the most expensive too do we were expecting decent service NEVER EVER USE AVIS TBEY CLEARLY FO NOT CARE ABOUT TBE CUSTOMERS AND TRY TO CHARGE YOUR CARD FOR FUEL WHEN CAR WAS FULL AND THEY ACTUALLY ADMITTED THIS! THEN WILL MOT SEND TBE AMAZON VOUCHER!!! I shall not give up I will take them to the small claims court for breech of contract as a matter of principle now!!!! T2911CC21] Avis Rental E68266620 Steven

Pessima esperienza. Noleggio un auto per lavoro per un periodo di circa 2 settimane. Scelgo l'opzione prepagato così è possibile risparmiare dei soldi sul noleggio (ma NON è vero). Il lavoro termina prima quindi riconsegno la macchina con qualche giorno di anticipo. Alla riconsegna mi dicono che comunque essendo un prepagato mi addebiteranno l'importo comprensivo anche di quei giorni di non utilizzo auto (quindi non c'è risparmio). La grossa sorpresa arriva dopo. Per i contratti prepagati NON EMETTONO FATTURA. Chiedo spiegazioni e mi dicono che è così e che probabilmente è scritto da qualche parte nel contratto (non so se c'è scritto, ma se c'è sarà la classica frase sibillina introvabile in una marea di condizioni che ti fanno firmare). Una società serie (quindi non Avis Budget Group) la fattura la emette per qualsiasi servizio offerto a prescindere del tipo di pagamento.

Worse than useless, I arrived to collect my car at Stansted Airport and they had all gone home, no message and none of the numbers left worked. I was forced to hire a car from another company on the spot at 4 times the price.

I had a car in Sicily for two weeks and found the service from Avis Budget Italia very poor. I complained and one calendar month later have no response I upgraded the car on check in with Avis Budget at Palermo airport on the basis that I was told the upgraded vehicle would have Sat Nav – it did not have! I reported this at handover and was told I would get a discount. I haven't! The car came with automatic lane control. I was not warned of this and have never used this technology before – not warning a driver of automatic lane control could be dangerous. When you suddenly find the wheel fighting you and have no idea why it is most concerting! I asked to return the car full of petrol but I believe I have been made to pay for a full tank up front. Talking with the agent at check-in was very difficult as the counter at Palermo Airport is so small and was so busy. I cannot see that my BA account has been awarded any Avios points for this rental! Case number T9411971 from my email of complaint on 11/10 has been completely ignored. Avis do not 'try harder', they do NOT TRY AT ALL! Unless I receive some satisfaction, I shall not be using Avis Budget again.

At Malpensa Italy. In order to have a seamless experience with Avis you have to join their preferred membership6is free. When you arrive the car is waiting for you and, typically, you'll find a nicer car. When you return the car, it doesn't take more than 5 minutes to checkout. Ig you showed out earlier, you'll get6 your final invoice in your email. How more convinient can it get. If you are returning to USA. Walk to the lobby of the Marriott Hotel, ask in the lobby where you can get your covid test. In 10 minutes +€40 you are ready to board. Arrivederci.

We rented a car from Avis Oslo Airport. We were offered full insurance but since our destination was in countryside, we considered it unnecessary and declined. When we returned the vehicle back, the Avis employers had no time for inspection and said we could just go. We took pictures of the car just in case and left. To our huge surprise, the bill that Avis emailed us later that day was charging us additional NOK 1111,00 for a (non-existing?) front shield damage of 3-5mm. Likely, we had pictures to document that the damage they claimed (if any) could not be ascribed to us. After several email rounds, Avis withdraw their claim, apologized and gave us vouchers to compensate. This situation was solved alright for us but just imagine how difficult it could have been for people arriving from and returning to abroad who might have no camera or time for taking pictures as scrupulously as we did. In addition: - We chose Avis among several other rental offices at Oslo airport because they offered cars with ski boxes according to their home page. We ordered online and pre-paid but to our surprise discovered no ski box on the car when we came to fetch it. We returned to the office and complained but there were no ski boxes available. We were then offered a bigger car but still no ski box. Although it was a solution we accepted, it did not offer the same comfort during the trip as we had to place our ski gear inside the car which was quite cumbersome. Strange that Avis advertises and charges you for extras they do not actually provide. This makes online competition with other companies very unfair. - Avis tried to charge us for an extra day without warning just because we came to the rental office 30 min before the appointed time on the 1st day of rental. Make sure you do not arrive too early unless you think 30 min is worth a whole day price. - The car we got had minor scratches not registered on the form that you get along with the car keys. According to explanation from Avis employees, the company does not register damages < 1 cm on this form. Take pictures of those as Avis do charge customers for damages of that size (see above).

BOLOGNA AIRPORT_____CAREFUL USING AVIS!!!! Meget meget dårlig oplevelse. Vi fik en agent, som ikke forklarede os hvilke extra omkostninger, som ville påløbe lejen ved kørsel i Italien. Vi fik en lejekontrakt, hvor der var lavet en estimeret pris incl vejafgifter og lufthavnafgifter. Sjovt nok var disse med på faktura efter aflevering af bilen - hvilket i øvrigt blev gjort uden nogen modtagelse fra AVIS. Det viste sig at den estimerede vejafgift - for kørsel på motorvej - var lagt oveni regning. Vi havde dog selv betalt for vejafgift seperat og ingen fortalte om at vi ville blive opkrævet for denne afgift.. Skuffende og mangelfuld service/information fra en så stor udlejer... Svindel og humbug!!!!!!