Avis Budget GroupReviews of avis-europe.com

On a scale of 1 to 10 , being generous minus 10. Why did i use Budget i knew they are rubbish but renting for one day i thought surely cant go wrong . What i am reading in the reviews is that Avis Budget make shed loads of money by scamming customers out of their deposits. They are uncontactable and unresponsive . Currently i am working with my credit card company to get back the 1000 euro that Avis have scammed out of me . Of course i am prepared to correct my review in the light of any positive developments coming from Avis but from what I read this wont happen Well here we are 3months after the rental and still trying to get back the whole deposit which is due . Avis are appalling . lazy and it would seem often just out to scam money on their deposit schemes . Shame 1 star is the lowest that can be given. There ought to be a minus star rating . Also dont use platforms like Economy Bookings they wont assist at all when there is a problem

I will hire car again in future

I state that this was my best car rental experience. I really care to leave a review because before my departure I read just bad experiences and I was really worried. By the way I have to say that the majority of these negative reviews are given by uninformed people; I always advise to read all the conditions and terms before to rent a car. Anyway, I arrived at Riga airport in late (25 minutes) and at the Avis desk they told me that my car category was over (Vw golf dsg), so they offered me a double upgrade to a Vw Passat dsg if I wanted to wait about 40 minutes. I agreed and I decided to subscribe the super CDW insurance and glasses protection. They gave us also an additional driver for free! (However I must say that on website the minimum age requirements do not correspond to reality - at this airport there are no minimum age requirements (this is what they told me), and for that no extra fee is applied)); they charged us 95E for the fuel up front option, and we got the money back after the rental period because we left the car refilled. During the wait the girl at the desk was very kind to advise us some places where to get authentic food. After the wait they brought us a shiny brand new car with only 4000 km on the odometer, and the guy showed us the present damages and the way to our hotel. We dropped of the car really early (Desk was closed) and the procedure was really easy. Just a tip, be careful because driving offroad is forbidden and in Latvia there are thousands of road works. In conclusion I advise this society and this specific location to rent, but read the policy before to be upset. Thank you, I will rent again with you.

Under no circumstances use Avis at Terminal 5. In fact I'd recommend avoiding Avis everywhere. But Terminal 5 is especially horrendous. The staff is fake polite but as unhelpful and unscrupulous as they can possibly be. The only reason I used Avis because of location convenience but not worth it at all. I booked through BA car hire. When checking out, they did not give me the car I selected (I could see two of them in parking area available) and gave me another car saying it was the same class. The check out guy then charged $750 over my prepaid voucher claiming that it was higher cost because I was returning the car an hour later than the time I was picking up. He said one hour later on return adds a full day's cost. That makes no sense whatsoever because I put the pick up/returns days and times in my prepaid BA voucher and that is the total cost they gave me. The dodgy clerk at Avis adds on $750? He then tells me that he cannot refund the charge then because he already swiped my card but it will be done return. Yeah right. Shady AF. I get to the crap car assigned to me and gas tank is not full as they stated, it's short about 1/4 tank, but by now it's taken 2 hours so I didn't complain. This car has such poorly designed interior that if you put a drink in the cup holder, you can't shift gears and the steering wheel blocked the view of the speedometer. I returned it the next day, got my money back and got a much better car from Enterprise for almost 50% less than Avis. Just don't do it, these guys are the worse car rental company everywhere where you go. There's a reason Heathrow is called Thiefrow and these guys are it.

Jeg lejede en bil hos Avis Danmark til afhentning i Rom Ciampino. Fuld forsikring, vejhjælp og ekstra chauffør inkluderet i det tilbud, Avis sendte som bekræftelse. Efter at have ventet i kø, fik jeg en stribe dokumenter på italiensk, som jeg skulle signere på. Det er gjort før uden problemer. Men nu kræver Avis så en ekstrabetaling for alverdens ekstra tilkøb på mere end 2.000 kr. Jeg har intet ekstra tilkøbt - og Avis er særdeles afvisende på min telefoniske klage. Jeg er færdig med Avis. Det håber jeg også også at du er…

Excellent service and a pleasure to do business with. Only wish other rental car companies had such present and courteous employees.

Ho affittati una macchina Spalato—> Trieste per 225€. Al momento del ritiro mi è stata rifilata un’assicurazione casco mai richiesta dicendomi che il costo era in torno ai 35€, ma poi ho scoperto essere costata abbondantemente sopra i 100€. Alla richiesta di spiegazioni al momento del ritiro mi è stato detto di non preoccuparmi che mi sarebbero stati stornati alla riconsegna cosa ovviamente mai successa. Io sicuramente ho sbagliato a fidarmi delle parole dell’addetto Avis che mi ha lasciato la macchina a Spalato, ma mi sento di dare un paio di consigli a chi dovesse affittare una macchina. Innanzitutto, è banale dirlo, MAI fidarsi delle parole di chi vuole solo tirare acqua al proprio mulino e quindi cerca solo di spillarvi più soldi possibile. Il secondo consiglio è che se mai doveste ritrovarvi nella mia situazione, prima di riconsegnare la macchina ricordatevi che l’assicurazione casco copre TUTTI i danni accidentali al veicolo e, non sono un meccanico ma so che ci sono danni che neanche la franchigia basta a coprirli. 😉

Very disappointed When we took the car on our first day (at 11:00 pm), there was no check in made. The following day when we woke up we discovered that the car was slightly scratched. We tried to call the rental office several times to inform them but nobody would pick up the phone. Then at the end of our trip when we gave back the car, the office charged us for the scratch (that we were not responsible for!!!). This is outrageous