Avis Budget GroupReviews of avis-europe.com

Avis is a big jocke in Albania. Rented a car 7-seater. Got a 7 seater. Totally destroyed, never cleaned, red lights indicating that some things was not working, old as hell. At least clean the car before renting, and when did Avis rent cars that warnings lights indicating that’s stuff is not working. This is a big Joke. That was the most unpleasant experience ever renting a car!! Unfortunately we did not have a choice.

Waited for over an hour for pick up at Geneva airport. Was given a car that was covered in scratches and paperwork that showed no such scratches. I therefore had to delay my trip, go back to the representative and wait and have the vehicle details updated, so that I did not get charged for this damage upon my return. A month later they informed me there was fine imposed on the car during my rental! They have charged me 42 euro for giving my details to a third party. Really! 42 euros for checking a database for my name and address, seems like another con trick. I won't be using Avis in the future.

Entgegen den Mietbedingungen wegen ein paar fehlenden Litern einen vollen Tank zu verrechnen, ist nicht in Ordnung. Zwei nicht nachvollziehbare Servicegebühren drauf zu schlagen, ebenfalls nicht. Das ist reine Geldschneiderei! Da zahle ich in Zukunft lieber etwas mehr bei einem anderen Anbieter. Dies kommt dann unterm Strich günstiger.

I recently rented a car from Avis at Malaga airport. When I returned it undamaged I was told the checker was too busy to look at my car. About 2 hrs later I received a mail saying the car was scratched. They supplied an email address if I had a problem.I am adamant there was no damage. The email provided by Avis bounced back, no reply possible. I guess thats Avis customer service or rather how to extract extra money from the customer BEWARE.

Dreadful Phone service - been calling non stop on an 0844 number - no answer after 30 minutes

Rented from grenoble Airport. The first car I was offered had a flat rear tyre upon my arrival. Upon showing them, we were given a petrol Ford puma as a replacement. One week later of happy driving, I return the car full of fuel with no dramas. Two days later I received an invoice listing an additional 120eur for refuelling. This surprised me as we refilled the car at the nearest super U petrol station before returning it. On the phone to customer services, I had to provide evidence of refuelling - so provided a receipt and a bank transaction. I asked for a breakdown of the 120eur fuel charge. The assistant said it was a sum of the staff costs, mileage and fuel needed to refill the car. I asked how much fuel went into the car. She responded that the car had been filled with 7.3L of diesel. Avis tried to charge me 120eur for 7.3L of diesel for a petrol car that I returned full. Keep a hold of your fuel reciepts everyone.

They are crooks Creditcard surcharged never refunded. Made a booking which AVIS Sweden (Karlstad) cancelled by AVIS due to no availability, they still charged us the whole rental amount. phone numbers online to AVIS SE, UK, NL either don't works or you sit on hold for hours, I sat +60 min on Hold just to be put on "mute" (the jazz muzak stopped) and then hear a person go "uhm" and click**. Its been months with no reply to emails. They are truly crooks.

Not to be used again. Picked up a car ( not the one ordered from home on-line ) in Palma Airport at Mallorca. Month after comming home, a snail mail letter show up, its have been underway fra Avis office in Bulgaria, teling that some traffic / police ticket have been showing up. The letter says noting on what ? And Avis just take 42.35 EUR for sending this no value information, indstead of using an email, they allready have on the hire contract. Trying to tell Avis this, but the complaint website would accept the contract number, OMG. Awful do not use I have one star as there is not an option for none!!!!! We hired a car in Marbella