Sue
Bait and Switch Bad Business Practice!
Placed an order on Nov. 6, received tracking on Nov. 7. A week later my accounting department informed me they had refunded our money. I checked the tracking number and it was invalid. I then see that they are listing the 8 switches I purchased at $425 per unit, at a new price of $599 per unit. Customer service is unresponsive. The manager Jessica that I spoke with pretty much told me "nothing I can do". Sad, I was a repeat customer but never again. Buyer beware with this company. I see a lot of complaints on the BBB website as well!
Response from Aventis SystemsNov 25, 2019
Hello Sue! Thank you for sharing your honest feedback about your experience with Aventis Systems, and we sincerely apologize that it was a negative one. As a multi-channel eCommerce company and small business of under 50 employees, unfortunately, we have been behind keeping pricing on all of our platforms up to date. It appears you purchased an old, outdated eBay listing of ours, which is the reason why your order was refunded and relisted. As you also work for an IT components reseller, we are sure you understand the difficulty of managing margins and pricing going out of date. We are very sorry we weren't able to work with you to get the switches for your company to resell at the price point you needed to get your anticipated margin. If you need any further assistance or have any other questions, you can feel free to message us through our Facebook page or email us at [email protected]. All the best, Aventis Systems Team (866) 528-9313