Elle
Poor customer service
I reached out with a concern when I submitted my order and had to follow up twice before getting a terse response from Chad. He suggested the lack of response and lack of pricing clarity was my fault. When I called and emailed about Chad's poor customer service, someone started a ticket for a manager to help me—still no response after following up twice. I love to support small businesses but Aventis' customer service has been lacking in every regard.
Response from Aventis SystemsMar 30, 2020
Hey Elle, We sincerely apologize for any confusion we have caused with this miscommunication. At this time, we have been experiencing higher than average volume due to the forced work from home movement. That being said, we have our team working in other areas of our business to help facilitate, which has resulted in some delays in communication, but this is no excuse. It appears you signed up for our new customer 20% off coupon, tried to use it on your purchase, and were unable to apply it to your cart. You proceeded with submitting the transaction and then followed up with our team on how to take advantage of the coupon. The reason why you were unable to apply the coupon code to your transaction is that the monitor you selected is on our Best Sellers list. This list includes all of our top-selling items across all of our channels at the lowest possible price. Since we are a small business and these Best Sellers are priced as low as possible, they are ineligible for discount codes. We sincerely apologize we did not do a good job communicating this upfront resulting in your frustration after your purchase when trying to figure out why you could not apply the coupon. Rest assured, the coupon code provided to you does not expire, so you can definitely use it on your next purchase. We appreciate you bringing this to our attention so we can take the necessary steps to better communicate this discount exclusion for our future customers. Please know your feedback matters to us and will be actioned upon to better shape our small business. Aventis Systems Team (866) 528-9313