Aventis Systems Reviews | Read Customer Reviews of aventissystems.com

Aventis Systems Reviews | Read Customer Reviews of aventissystems.com

Aventis Systems reviews

Showing 4 reviews with 3 stars · Clear filters

Lena J.
May 5, 2020
Not very happy with service
Not very happy with service. WRONG monitor sent..Now waiting for 2weeks to get it resolved .
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Harry P.
Sep 30, 2019
Wrong Product delivered
The web site is informative and easy. The sale experience went well. However the wrong product arrived and had to be returned for a credit card refund. I am still waiting for that.
Response from Aventis SystemsOct 3, 2019
Hello Harry! We sincerely apologize for the delay in your refund, we escalated your claim to our CEO earlier this week. Today we have confirmed you have been refunded. Please allow 3-5 days for the refund to appear on your method of payment. If you do not see this reflected within the stated time frame, please reach out to us directly at [email protected] or on Facebook Messenger. As a small business, we have been experiencing some growing pains with the recent boom of our eCommerce platforms. This is not an excuse for such a delay in your refund. We appreciate you leaving this feedback so we can address the issue and put parameters in place to ensure in the future our customers do not have to wait an extended period of time to receive refunds. Aventis Systems Team (866) 528-9313
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PaulC
Dec 13, 2018
Overall
Overall, easy to navigate your site and choose options. The only problem was with your shipping. Ordered on 29th of November, your site said 2 to 3 days to process and for building etc... I got a notification that it was shipped on the 4th of December and delivery on the 6th. I called on the 7th because the FedEx site changed to pending for delivery. I sent an email to customer service and support on the 6th. Person I spoke with on the 7th told me he saw my emails and would contact shipping and get back to me by end of day. On the 8th, no call back and then I checked FedEx and the updated delivery was the 11th of December.Still no call back from anyone. I haven't started my project yet, due to scheduling with client. As soon as that's completed, I will update if I can. I may purchase from them again, I have in the past, but that was some time ago. Depends how things go with the server setup.
Response from Aventis SystemsDec 14, 2018
Hey Paul, Our sincere apologies for the delay in the shipment of your purchase. Unfortunately, due to the holiday season, our operations along with FedEx have fallen behind, which is not an excuse. Delays in shipments are not the norm for us here at Aventis Systems, but due to the unexpected volume, we have been experiencing operations have been lagging a bit. We would like to ensure you and others that after the holiday season our processing and shipping schedules will be back to normal. Our system is showing that your purchase has been delivered on 12/10/18, and if you need any further assistance with set-up please feel free to give us a call or send an email to [email protected]. We are always happy to help get IT done! Aventis Systems Team 1.855.283.6847
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Sassan
Nov 13, 2018
HP ProLiant DL380 Gen 8 not as expected
I purchased a HP ProLiant DL380 Gen 8 with 6 1 TB drives and 32GB of Ram. 2 of the 6 1 TB drives were an older 3Gbs speed version which slows down the entire array. The biggest disappointment was the memory - only one of the 4 installed 8 GB modules is an original HP smart memory module since it is paired with generic non smart modules this similar to the drive speed mismatch makes it impossible for the memory to run at max intended speed.
Response from Aventis SystemsDec 4, 2018
Hello Sassan, We are sorry to hear you are unhappy with your order. Did you know we offer pre and post sales support for our products? Currently, we have no record of this issue within our Customer Service department but are more than happy to help you. Please email us at [email protected] to speak with someone about the issues you are running into. Thank you for your patience and we are looking forward to working with you to resolve this. Aventis Systems Team 1.855.283.6847
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