Mr Uday S.
I bought a top of the line Latitude for…
I bought a top of the line Latitude for my office. unfortunately received it with a dented jack on the power chord. I made several calls, was asked to send images of the jack/chord etc. It has taken several weeks, several complaints via phone from my end, many promises by guys Romeo, Zach etc. but a big ZERO in what they have been able to deliver. They failed to address something as trivial as a power chord........my sincere advice to anyone buying a refurbished Dell- DO NOT BUY FROM AVENTIS!!!!
Response from Aventis SystemsSep 25, 2019
Hello Uday! We are so sorry to hear about your negative experience working with our CS team to come to a resolution. I have reached out to them and confirmed you were shipped a new power cord yesterday, which can be tracked with the following number: 9461211699000434741157. Please accept our sincere apologies on the lack of communication on a resolution to your very important issue. We are a small business of just over 50 employees and recently started selling on Amazon. Unfortunately, we have experienced some growing pains due to the volume we have been receiving on the platform. We greatly appreciate your feedback as it helps us improve our CS operations when it comes to our Amazon customers. Please reach out to our team on Facebook Messenger or at [email protected] if there is anything else we can do to turn your experience into a more positive one. Aventis Systems Team (866) 528-9313