Aventis SystemsReviews of aventissystems.com

Good deals, fast shipping!

Rob Martin always provides Great customer service.

Everybody we have dealt with at Aventis has been very responsive, knowledgeable, and helpful. They are one of the best tech vendors we've done business with.

I wasn't sure about the product at first, because I got a DVI and DP connector w/a VGA splitter instead of the 2-VGA card I ordered. Ok, fine. Tech. support recommended I use both connectors (the DVI and DP connectors on the card. After getting a VGA to DP adapter separately, everything works fine. Suggestion for future reference: you might want to include a VGA to DP adapter when shipping this product. Other than that, well done. Good job from tech. support and the card works just fine now. It's nice having an extra-wide desktop screen on an older system. Thanks.

Great service

Very happy with purchases we made.

Our experience with Aventis was somewhat convoluted, which makes the performance by Aventis all the more excellent. We purchased a refurbished HP Omen computer from Amazon. At the time, I didn't pay attention to who was the actual seller. After just four weeks of use, the motherboard on the computer failed. Instead of just sending it back for a refund, I contacted Aventis and found out that they offer their own 1-year, repair/replace warranty on their machines. After speaking with their amazing customer service person there, Robert, who was very positive, informative and helpful, we packed up the machine and shipped it to Aventis to take advantage of this warranty. This is where things get interesting. Aventis sent the machine to Hewlett Packard to replace the failed motherboard. HP came back to them saying that the motherboard had failed because liquid had been spilled on it. This did not happen, and Aventis had not seen any evidence of this. This dispute between Aventis and HP about essentially who should pay for the repair went on for nearly four weeks, but Aventis kept pushing on our behalf and eventually got HP to repair the machine at no cost to us. In essence, Aventis went to bat for us and kept up the pressure until they got a satisfactory result for their original customer. I was kept up to date on the status of the situation regularly by Robert, who offered both sympathy and patience when my own frustrations boiled over. This is one of the best customer service experiences I've ever had, particularly because it was not smooth. As with individuals, companies reveal their true character when things do not go according to plan, and Aventis passed this test with flying colors. I'm not sure that I'll ever have the need to work with Aventis again, but if they are an option in the future, I will certainly purchase computer equipment from them again.

Aventis Systems is a terrific vendor. Sales team is knowledgeable, responsive, and ready to tackle any project. Support team is wonderful to work with and able to resolve problems quickly and accurately. Call them today! Scott Hardy Director of Information Systems Atlanta, Ga