arkrunner1
False Advertising
On April 13th, with the help of Customer Service Representative Kevin Campbell, I ordered - from the Aventis WebSite - a Dell Monitor. The website accepted my order and sent me a confirmation. On April 16th Kevin indicated to me that my order had been cancelled because the monitor was not available at the price at which it was advertised on their website. He indicated that it was a black Friday price and should have been changed - but clearly wasn't. He offered the monitor at the now current price, but I declined. The business should have to sell the product at the advertised price - regardless of whether it was still an active sale or not. Businesses shouldn't be allowed to continue to list an item for sale at a price that they are not willing to honor.
Response from Aventis SystemsApr 20, 2020
Hey akrunner1, We sincerely apologize for your negative experience working with us and we do completely understand your frustration here. Upon speaking with Kevin and reviewing your correspondence with him he did make you aware that this was an old special and that he was unable to sell it to you directly prior to you purchasing the item. This is why when you purchased it on your own, your order was canceled because the item was no longer stocked at this price. We have reviewed your situation with our eCommerce team and web hosting platform and determined there was an issue with the deactivation of just this one of our many Black Friday specials. We are taking steps to ensure that there is a better process in place so all old specials listings are completely deactivated and are unsearchable on Google for our future customers. We appreciate you bringing this to our attention and apologize that we were unable to honor the pricing for you. Aventis Systems Team (866) 528-9313