Headquartered in Atlanta, Aventis Systems offers custom IT solutions to build and operate complete physical and virtual infrastructures. Our comprehensive solutions include high-quality new and refurbished hardware, system and application software, as well as a wide array of in-depth managed services.Aventis Systems provides infrastructure consultation, cloud hosting and migration, virtualization deployment, security consultation, data and disaster recovery, hardware relocation, equipment buyback and more.
Aventis Systems (aventissystems.com) has 118 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
aventissystems.com
Website
aventissystems.com
Category
Computers & Phones
Location
Marietta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Everybody we have dealt with at Aventis has been very responsive, knowledgeable, and helpful. They are one of the best tech vendors we've done business with.
Response from Aventis SystemsSep 29, 2020
Hey Chris!
Thank you for taking the time out of your busy schedule to leave us this 5-star review. You have officially made us blush with your "one of the best tech vendors" comment. As always, we value you as a client and appreciate your business.
Until next time,
Aventis Systems Team
(866) 528-9313
JO
John
Not sure at first, but all worked out fine
I wasn't sure about the product at first, because I got a DVI and DP connector w/a VGA splitter instead of the 2-VGA card I ordered. Ok, fine. Tech. support recommended I use both connectors (the DVI and DP connectors on the card. After getting a VGA to DP adapter separately, everything works fine. Suggestion for future reference: you might want to include a VGA to DP adapter when shipping this product. Other than that, well done. Good job from tech. support and the card works just fine now. It's nice having an extra-wide desktop screen on an older system. Thanks.
Response from Aventis SystemsSep 8, 2020
Hi John!
We really appreciate you taking the time to leave us this review and provide us with some feedback regarding your interaction with our customer service team. We have passed your recommendation along to our operations team, and thank you for helping us improve our small business!
Until next time,
Aventis Systems Team
(866) 528-9313
TO
Tonya
Great service
Great service
Response from Aventis SystemsAug 19, 2020
Hi Tonya,
Thank you for providing feedback regarding your experience working with our customer service team. If you need any further assistance with your order please don't hesitate to give us a call!
Aventis Systems Team
(866) 528-9313
RO
Roj
Very happy with purchases we made.
Very happy with purchases we made.
Response from Aventis SystemsAug 17, 2020
Hi Roj,
We truly appreciate you taking the time to leave us a 5-star review and are happy to hear you are satisfied with your purchase. We hope we can help you "Get IT Done" again in the future!
Until next time,
Aventis Systems Team
(866) 528-9313
KY
Kyle
False Advertisment
False Advertisement/Bait and switch - Shows in stock, but shipped a cheaper item
I recently purchased an item via Amazon from Aventis Systems, it was a 16GB kit of RAM, 2 sticks of 8GM 2400 dual ranked RAM. What i received was an inferior product, of lesser value, not compatible with my machine - 16GB kit, 2 stick of 8GB 2666 single rank.
When i contacted customer service, i was told the dual rank sticks were out of stock, so they sent me the single rank, but faster... makes sense, but what about the cost difference and machine compatibility?
I was informed by Aventis Systems customer service Supervisor Robert, that this is normal practice, they do not consider the customer's machine, they just ship what they have.
Aventis Systems is, clearly, not a tech solution business, they are more focused on the money, not the customer.
I am now forced to ship the incorrect item back, wait for them to receive, and then wait for the funds to be returned - all the while my laptop is not working.
I have been waiting for this RAM for 6 days, now it's incorrect and have to wait another 10 days to get the correct RAM
Edit - All of those words... wow! Yet, the question remains, why leave the possibility of having an 'unhappy' customer? Why not be proactive to *ensure* customers are happy with the changes you make with their money? Oh, that's right - you really do not care...
Response from Aventis SystemsAug 12, 2020
Hi Kyle,
We sincerely apologize for your negative experience purchasing with us through Amazon. As a small business, we have been experiencing exponential growth, particularly on our Amazon channel, due to our products' nature and demand from the pandemic. We have been experiencing consistent holiday season order volume, operating with limited staff, and Amazon holds us to a very strict timeline when it comes to fulfilling orders. Unfortunately in this situation, bandwidth did not allow for this out of stock item to be updated in a timely manner, so when you purchased it you were upgraded to what we had in stock that was most compatible in order to meet Amazon's standard.
While this is our normal practice, we rarely have to take this approach. When we do, we understand the two outcomes, either a customer is happy with their upgrade or the compatibility is off, and we will have to work with them to return or exchange the item, which we are always willing to do. Unfortunately, in your situation, it was the latter, and we completely understand your frustration around this, especially with an inoperable laptop.
Aventis Systems is a custom technology solution provider, and we always strive to put our customers and their technology environment at the forefront of our solutions. However, when listing our products on Amazon, unfortunately, our options to customize, ensure compatibility and connect with our customers regarding their purchase are almost nonexistent. We wish there was a more efficient way for us to deliver our Aventis Systems experience through Amazon, and we are investigating ways to do so.
Please know your feedback is vital to us, as it is for any small business, and we take it very seriously. We have been actively hiring new staff to help us meet demand and are meeting internally to find alternate ways to communicate our upgrade process to our customers.
We hope you will be willing to give us another chance in the future, and if you need any further assistance with your return, please do not hesitate to reach out to us again.
Aventis Systems Team
(866) 528-9313
MA
Marc
Our experience with Aventis was…
Our experience with Aventis was somewhat convoluted, which makes the performance by Aventis all the more excellent. We purchased a refurbished HP Omen computer from Amazon. At the time, I didn't pay attention to who was the actual seller. After just four weeks of use, the motherboard on the computer failed. Instead of just sending it back for a refund, I contacted Aventis and found out that they offer their own 1-year, repair/replace warranty on their machines. After speaking with their amazing customer service person there, Robert, who was very positive, informative and helpful, we packed up the machine and shipped it to Aventis to take advantage of this warranty.
This is where things get interesting. Aventis sent the machine to Hewlett Packard to replace the failed motherboard. HP came back to them saying that the motherboard had failed because liquid had been spilled on it. This did not happen, and Aventis had not seen any evidence of this. This dispute between Aventis and HP about essentially who should pay for the repair went on for nearly four weeks, but Aventis kept pushing on our behalf and eventually got HP to repair the machine at no cost to us.
In essence, Aventis went to bat for us and kept up the pressure until they got a satisfactory result for their original customer. I was kept up to date on the status of the situation regularly by Robert, who offered both sympathy and patience when my own frustrations boiled over. This is one of the best customer service experiences I've ever had, particularly because it was not smooth. As with individuals, companies reveal their true character when things do not go according to plan, and Aventis passed this test with flying colors. I'm not sure that I'll ever have the need to work with Aventis again, but if they are an option in the future, I will certainly purchase computer equipment from them again.
Response from Aventis SystemsAug 11, 2020
Wow, Marc!
We feel honored you took the time to leave us such positive detailed feedback - and we agree, Robert is truly a gem to have on our team! Please know we will celebrate him internally for going above and beyond our customer service standard.
Once again, we sincerely apologize for the issue you ran into with your HP Omen, and for the time it took for us to work with HP toward a resolution. We appreciate you giving us the benefit of the doubt, your patience, and willingness to see through a negative experience to turn it into a positive one. Also, we hope you will consider sharing this feedback on our Google and Yelp pages as well. Detailed feedback like this has a tremendous impact on small businesses like ourselves and we thank you for helping us grow!
We look forward to helping you "Get IT Done" in the future and hope you do not need to take advantage of our warranty again, but if you do run into any other issues please give us a call.
All the best,
Aventis Systems Team
(866) 528-9313
SH
Scott H.
Aventis Systems is a terrific vendor
Aventis Systems is a terrific vendor. Sales team is knowledgeable, responsive, and ready to tackle any project. Support team is wonderful to work with and able to resolve problems quickly and accurately.
Call them today!
Scott Hardy
Director of Information Systems
Atlanta, Ga
Response from Aventis SystemsAug 10, 2020
Thanks, Scott!
We truly appreciate you taking the time to leave us such wonderful feedback. You know where to find us when you need us to step in to help you "Get IT Done" again in the near future.
Until next time,
Aventis Systems Team
(866) 528-9313
JO
Jose
Customer service and technical support are awesome!
Customer service and technical support was awesome.
On the other hand the technician who answers at night needs to learn how to treat customers. He hung up the phone on me twice and told me if I wanted to continue talking to him I had to pay a minimum of 2 hours at $299 each, so a total of $598! Completely insane! He was extremely rude and he is spoiling all the good work the people from daytime are doing.
Romeo the technician who took care of me the next day was awesome, very courteous and professional and he was very knowledgeable. 5 STARS for Him!
Response from Aventis SystemsAug 7, 2020
Hi Jose,
Thank you for taking the time to leave us feedback regarding your experience working with our customer service team. We apologize for the negative experience with our nightly staff, and have brought your situation to that team leads attention so we can do better in the future. We are sincerely appreciative that you were able to work with Romeo towards a resolution that you were so happy with you were able to see through the negative and still fell compelled to leave us this glowing review. Please know we are celebrating Romeo internally for achieving our standard for customer service.
We hope you'll shop with us again soon!
Aventis Systems Team
(866) 528-9313
