AvedaReviews of aveda.com

As a dedicated AVEDA user for some 20 plus years, I have always purchased instore. And with each instore purchase I would always have my AVEDA products provided to me personally in their little signature cotton bags with a drawstring. Just off the phone now to AVEDA CUSTOMER SERVICE, who nonchantky advise ‘WE DONT GIVE OUT BAGS WITH ONLINE ORDERS…’ What a shame AVEDA. What a shame. The girl on the phone at your CUSTOMER SERVICE did not even know what your signature bag was and I needed to explain …! I would gift your products in these lovely signature bags … times seem to have changed much. Disappointed AVEDA. Disappointed.

I love the products. After a long hiatus, I went back to Aveda and my hair is happy. I'm happy. However, the online store is not a happy place. I placed a substantial restock order, it was confirmed, and then the next day cancelled for no apparent reason. When I asked more about it, all I received was "Your order was cancelled, please try again." When I pushed back as to why, they "escalated" it, then said essentially the same thing. So, I drove to a salon, got what I could, missed out on free samples of things I wanted to try, and generally wasted a lot of time. I also told them that, and that I wasn't getting the same value as when I order online, and crickets. So, whoever is running the online store side of things obviously doesn't really care, which is too bad. I also won't be wasting time trying to order online again, since no one wants to problem-solve anything and if it doesn't work again, I've wasted more time. It's a dumb, not important thing, but I'm also really over having businesses not care, jerk us all around, and then you have to spend the time to find something else when you had a no-brainer dialed in so you could spend your time on more important things. Which I will keep doing, and backseat the hair until I have time to deal with that again.

Ik gebruik meer dan 30 jaar de hydrating lotion van Aveda! Zelfs een fles van 500 ml. Top hydratatie. Het product dringt zo in mijn huid! Maar sedert de overname door Estee Lauder hebben ze de samenstelling veranderd! Op je huid is de creme niet meer melkachtig maar doorschijnend! Ik bestel de hydrating lotion opnieuw en krijg een hydrating treatment lotion . Een totaal ander product!De hydrating lotion bestaat niet meer? Wat een achteruitgang sedert de overname door Estée Lauder!

I ordered a large shampoo and conditioner for over $150. I've been an Aveda customer for decades. UPS indicated it was delivered but I never received it. They likely delivered to the wrong building but I have no way to retrieve it. Aveda customer service is ridiculous - since UPS says it was delivered, they won't do anything. I have more than double their highest level of rewards points and yet they apparently think I am scamming them? One rep said I'd be getting a refund and now they say I won't. Absolutely the worst customer service

never received product after 31/2 weeks was supposed to be 59$ product and they charged visa 300$ called immediately and they would not give refund. said product would come in 3 to 4 business days. 31/2 weeks later talked to helen and she said I could not get refund. I could go on further about constant lies.

I want to give ZERO stars!!! I used aveda on my hair after washing it felt thicker as it dried but l smelled a bad burning smell. Today l notice a ton of my hair in front of my scalp by face was all broken off and could see my scalp. DO NOT TRY AVEDA!!!

How stupid is it that this company wont give a flipping product pump If you dont purchase directly from Aveda? I spent $90 and have always bought their clay conditioner and now i bought a $90 bottle of body wash and they cant even give me a flipping $3 pump for a bottle- well good business decision, you just stepped over $90 bucks to save $3 b/c I’m no longer loyal - good job aveda -

Aveda have changed the formulation of its pure abundance shampoo. A shampoo I have used without fail for 25 years. The new product might smell similar but it doesn’t clean my hair or add the volume it used to. By othe reviews I am not alone and no one seems to like the new change. I tried to send in a request to change back but have had no luck in finding any way to do this. I am debated and am now trying to find something that works as well. Please go back to the old formula. And I will return If not please post suitable alternative