AvedaReviews of aveda.com

I experienced the same packaging issue on several different Aveda products. The text would rub off in your hands which was messy and made the containers look messy in my bathroom. I contacted customer service three times over about a year. I requested to have the containers be replaced - just asked for empty ones to fix the mess. I was told a follow-up would occur, and never received one. When I tried to follow up one last time, the person I spoke to said that they wouldn't do anything for me because it was outside their 30 day window. As someone who has used Aveda products for decades I was disappointed by the dismissiveness and lack of follow through. Aveda should stand behind their products and make it right when they do not meet expected standards. Customers deserve clear communication and consistent follow-through.

I am writing about a customer service experience with Aveda corporate. I wrote to follow up about a Pure Privilege redemption. I had the highest level of awards and redeemed a spa experience at the Covent Garden location. The experience was to come with 12 products to be mailed to me. I never received the product. I explained this to the customer service representative who asked me for documentation. I sent them the certificate and eventually a screenshot from the website to show exactly what was supposed to be redeemed. After over an hour, they asked me why I didn't follow up sooner - which I had explained in the first message was because the service was during the Trump tariff's era and they mentioned everything was taking longer to ship. Finally, at the end, they told me to take it up with the Covent Garden location and failed to provide any solution. As a loyal Aveda customer that was supposed to be rewarded for that loyalty, instead I am extremely disappointed and dissolution at their response and level of care. At the end of the day, I still do not have the products that were promised to me.

If I could give less than 1 star I would. 4-24-2026 I ordered $120 worth of product. Next day received notice from OnTrac( HORRRIBLE SHIPPER) that my delivery was set for 4-28-2026. 2 weeks went by, Still did not have product. I verified my address and so forth were entered correct. I called Aveda Customer Service and NOBODY could tell me anything. No updates when to expect. On trac was still saying Delivery for 4-28 (two weeks past delilvery) Called in to Customer Service and did not get anywhere. Was given a case number Another week went by and I heard nothing back. I called again. Was told the still do not have the shipment back from their Shipper (NOT MY PROBLEM) I still have received no information as to WHY the product was not shipped to me. Few days later I called back, STILL NO item back to them. Again not MY issue. I want my refund. Was give ANOTHER case number to investigate. Called a week later after STILL NO receiving my refund I was told 7-10 days after they received the product back. It has been 36 days since I ordered and I have ZERO product and ZERO REFUND. Called again today and got that same exact run around. They need reported to the STATE they are based out of. Aveda Customer here for many years and NEVER buying from them again

Very disappointed with Aveda's customer service. I've been trying to get a replacement on a product that was received damaged six weeks ago. I've e-mailed, used their chat tool and talked to a live agent three times. Two of the three times I was told it's being re-shipped, even expedited. Today I called and they said they were missing a piece of information (the order number) really? And didn't even think to reach out to me for the missing information which I'm sure they had? I am still without product and really hope the agent today will finally ship the product.

I placed an order on May 9, 2026, but the carrier damaged the products and returned them to the warehouse. It is now May 20th and I had to contact the carrier myself, and they confirmed the items were sent back to Aveda. Aveda never even bothered to call or email me to let me know what was going on, once the carrier sent the package back they should have in good faith called to make this rights The only resolution offered by Aveda was to reorder the products with no shipping cost. Unfortunately, I originally purchased the items during a promotion, which I am now unable to take advantage of again. Additionally, I find the points system disappointing, and customer service did not provide adequate support in resolving this issue. I have always appreciated Aveda products, but this experience has made me reconsider my decision to continue supporting the brand. if I could give a rating it would be zero unhappy customer

I placed an order on 4/12, which at the time didn’t say it was back ordered. Aveda took my money without a heads up it wasn’t available. I then received an email that it would be a minimum of 2 weeks before shipped. I needed the product immediately for a trip so I purchased it elsewhere. I then received another email 2 weeks later that claimed it was taking longer than 2 weeks. On 5/1 I then proceeded to request a refund because it was simply taking too long and I no longer needed it. 5 more days go by, it’s impossible to get ahold of them, you can’t email, you’re put on hold forever and then I submitted a request through the website, never heard back and then got an email that my order was shipped. I will definitely be returning it and I will never shop with Aveda again. I can’t stand scamming lazy companies that have no problem screwing over customers and then when customers kindly reach out they ignore and proceed as is. The worst hair stylists I’ve ever seen graduated from Aveda and now that I see the customer service I will never be a return buyer. Hopefully you all get shut down soon. Regards.

I've been a loyal Aveda customer for my hair care for 30+ years. No kidding--over three decades. No more. I will search for a new brand worthy of my loyalty. They jacked up the price of the shampoo by at least $7 over the past two years while downsizing the bottles by ~20% (from 8.5 fl oz to 6.7 fl oz). Between that and the fact that they refuse to maintain formulations over time that are valued by customers, they have lost me as a customer.

Great! Nicole W and Raiza are the best.