AvedaReviews of aveda.com

Ordered a hair spray (from UK online) to protect hair from the sun on 27th May. No product delivered and impossible to get hold of them any way. Fear I have wasted my money and time. Very poor service. Update, I did manage to get through to someone on their live chat who explained that the product had gone out of stock and I hadn’t been charged. I hadn’t realised I hadn’t been charged but I hadn’t been told that the product was out of stock. The only email I had was saying thank you for your order and it was being processed. So, it wasn’t as bad as I thought, but an explanation would have saved weeks of wondering.

It just took me over half an hour on chat and getting bounced around from call to call just to cancel a points order I placed by accident. It was torture on the chat. I was left for a minute or more between responses and the agent wasn't actually trying to help since it was a very simple request I had. The person on the phone was a little more helpful once I finally got to them. What should have taken less than 10 minutes of my day turned into an irritating frustration taking over 30 minutes. I don't think that's the way it's supposed to work. There needs to be a better way for consumers! People are getting really tired or robots and people that don't give a shit about anything.

As a dedicated AVEDA user for some 20 plus years, I have always purchased instore. And with each instore purchase I would always have my AVEDA products provided to me personally in their little signature cotton bags with a drawstring. Just off the phone now to AVEDA CUSTOMER SERVICE, who nonchantky advise ‘WE DONT GIVE OUT BAGS WITH ONLINE ORDERS…’ What a shame AVEDA. What a shame. The girl on the phone at your CUSTOMER SERVICE did not even know what your signature bag was and I needed to explain …! I would gift your products in these lovely signature bags … times seem to have changed much. Disappointed AVEDA. Disappointed.

I love the products. After a long hiatus, I went back to Aveda and my hair is happy. I'm happy. However, the online store is not a happy place. I placed a substantial restock order, it was confirmed, and then the next day cancelled for no apparent reason. When I asked more about it, all I received was "Your order was cancelled, please try again." When I pushed back as to why, they "escalated" it, then said essentially the same thing. So, I drove to a salon, got what I could, missed out on free samples of things I wanted to try, and generally wasted a lot of time. I also told them that, and that I wasn't getting the same value as when I order online, and crickets. So, whoever is running the online store side of things obviously doesn't really care, which is too bad. I also won't be wasting time trying to order online again, since no one wants to problem-solve anything and if it doesn't work again, I've wasted more time. It's a dumb, not important thing, but I'm also really over having businesses not care, jerk us all around, and then you have to spend the time to find something else when you had a no-brainer dialed in so you could spend your time on more important things. Which I will keep doing, and backseat the hair until I have time to deal with that again.

Placed an order for the same item I order every time and it arrived yesterday. included was a complimentary shampoo pump, which I needed. Problem is the pump was broken and doesn't work. What frustrated me more was there is no way to contact this company. They list no contact information anywhere on their site. They show a "Chat Now' link which doesn't work..... nothing happens when you click it. Their Facebook page has a 'message' feature, but the last time Aveda posted on it was in 2022 and last comments were 36 weeks ago. The email they send confirming the order and any subsequent emails regarding the status of the order are all from a noreply email address. At he bottom of each of those emails they specifically state: Do not reply to this email. This box is not monitored and not responded to. So this all begs the question..... How do you contact them. No phone number is listed; no customer service contact. Nothing. I have no idea where to go from here. You'd think for a $75 bottle of shampoo, they'd be a little more receptive to potential customer issues. (edited to correct date from 1922 to 2022)

Non voglio discutere sulla qualità dei prodotti Aveda perché li trovo abbastanza validi e performanti, il problema grave sono le confezioni e il modo in cui vengono spediti i prodotti in questione, oltre al servizio clienti. Dopo aver effettuato l’ordine sul sito di Aveda noto fin da subito un ritardo nella spedizione e nessun avviso a riguardo, il mio ordine verrà spedito dopo circa una settimana (tempi abbastanza lunghi) a seguito di una mia chiamata di sollecitudine al servizio clienti. Una volta arrivato il pacco noto le pessime condizioni in cui versa (mi dispiace non poter allegare le foto), la scatola risulta danneggiata, mezza aperta, visibilmente usurata e rovinata (inaccettabile visto il prezzo elevato dei prodotti), all’interno i loro prodotti non erano per nulla imballati e uno di essi era macchiato e danneggiato, dopo aver speso la bellezza di 171€ per ricevere quello che ho ricevuto mi innervosisco abbastanza e scrivo al servizio clienti Whastapp allegando le foto, non ricevo risposta. Decido quindi di chiamare il servizio clienti e mi risponde una ragazza molto maleducata che mi dice che non risulta che io abbia mandato le foto su whatsapp e mi chiede di inviare un email, anch’essa mi dice che non risulta essere arrivata e che devo semplicemente aspettare che qualcuno del Team si faccia vivo per risolvere la situazione, invito la suddetta ragazza più volte ad alzare il tono della voce visto che sembrava stesse parlando da una Chiesa nel bel mezzo di una messa ma decide di sbattermi il telefono in faccia. Richiamo e a questo punto mi risponde (finalmente) un operatrice gentile che mi presta davvero aiuto per risolvere la situazione, visiona le foto che avevo mandato su whatsapp e mi manda un etichetta prepagata per il reso con un codice sconto del 30% per riacquistare i prodotti, dopo circa una settimana vengo rimborsata. Decido comunque di NON riacquistare da Aveda perché noto dalle altre recensioni che il mio non è stato un caso isolato e che è loro abitudine spedire i prodotti in questa maniera. Perché due stelle? Perché devo fare una media considerando il tutto: la qualità dei prodotti (per me indiscussa), il servizio clienti (da rivedere perché lo ritengo insufficiente) e soprattutto la scarsa professionalità e la totale mancanza di cura del reparto imballaggio che è assolutamente inaccettabile. Aveda per i suoi costi si piazza su un mercato medio/alto - lusso, 40€ per uno shampoo punta ad un certo tipo di clientela, la stessa clientela pretende di ricevere a casa un pacco che sia degno di essere chiamato tale. Non credo riacquisterò più da loro, a meno che un giorno, leggendo le recensioni mi renderò conto che sono migliorati sotto questi punti di vista. Peccato, molte aziende come questa si perdono spesso “in un bicchier d’acqua”.

Aveda has such great products! But both the website and general running of the company is poor. Also sadly the Aveda plus program has deteriorated. Having been a customer for 30 years their tier levels were great. Now poor. If one does not use the shampoos they have in tiers then hopeless. Better to make it tailored to the customers purchases. Tier 7 is a back and face exfoliation. Who just has a face exfoliation? Not followed by a facial! So much room to capture a bigger market with all the above massively improving. Birthday gift that has to be rung up for and then go to salon to collect it? Why not just send the gift out with an order whilst the birthday code lasts 2months. Aveda have taken away the perks from the clients.

Aveda has gone downhill for years and doesn't improve. The website has terrible navigation, and the checkout page doesn't confirm that you'll be adding to your Pure Privileges rewards. It's amusing to see how terrible the reviews are ON THE AVEDA SITE of the reformulated Color Control line and they still haven't gone back to the prior formula. Consumers are yelling about the formula change and they do nothing.