AvedaReviews of aveda.com

I ran into an Aveda product recently and absolutely loved it but going to the process and being a hairstylist myself the new botanicals was what was supposed to work best for my hair texture, etc. I purchased it almost $200 for a liter of shampoo and conditioner, which is ridiculous but I hate it. It is not nearly as good as the repair reconditioner. I hate it. Not impressed whatsoever.

Ik ben sinds de jaren tachtig klant va. Aveda. De haar- en skin producten zijn top, en de makeup is uitstekend. Toch heb ik nooit mijn bestelling laten bezorgen in Nederland. Ik gebruik een forwardingdienst in de VS dat stuurt al mijn bestellingen naar Nederland. Ik heb recentelijk de Inner Light Tinted Mineral Moisturizer en de Botanical Kinetics Moisturizing Lotion gekocht. Beide zijn uitstekend producten. Veel acties op de VS website.

I've been a loyal fan of Aveda for 30 years, but ever since they were bought out by Estée Lauder, about 15 years ago, their quality has tanked! Gone are the days of clean, uplifting aromas, and ethically sourced ingredients. The online experience this holiday season is an absolute joke! I was looking forward to my birthday gift that I've received every year for the past 20 or so years, and this year I couldn't choose the Shampure composition oil but was steered towards the two oils that have lavender. I am allergic to lavender. Aside from the Blue Malva shampoo, I will no longer purchase items from this overpriced company which is a shadow of its former self.

Ordered online. Received my products damaged in a giant box with no packing materials. Basically they leaked everywhere and were unusable. $375 worth of product. Contacted customer service to report the damage. Didn't get much response but I did receive an email with new shipping labels that the products would be reshipped. Well it's 1 month later and hours on the phone and chat with customer service only to be disconnected each time with no response. Don't order from this company. They do not back up the product. I have been a customer for 30 years. No more.

Parlo del Negozio Aveda in Via Maiella a Reggio Emilia. Taglio ragazzino, terribile! La ragazza che tagliava non aveva idea di cosa stava facendo! Non andateci, rischiate di spendere dei soldi e il personale non è adeguato! Esperienza pessima!

They were out of stock of curly products gift box in the Christmas season. They have no option to get it gift wrapped or include a holiday message. Love Aveda products but they need to take customers more into account around the holiday season.

Producten nooit aangekomen. Geen initiatief om het goed te maken. Geld weg en geen producten

After over 20 years as a loyal Aveda customer I’ve had enough! Over the years they’ve discontinued my favourite products, scalp benefits & colour conserve, and replaced them with inferior, more expensive products. I’m guessing it won’t be long until Shampure gets the chop too?! But the final straw has been the experience of my last online purchases, a problem with the system meant that I was not offered my free product on checkout. I had to spend hours waiting for a customer service agent to respond to the online service and/or the WhatsApp service, to get my free product, which I did eventually receive. I then ordered my rewards products, but only received one item, another long wait for a response from customer services who dutifully advised that my missing product would be despatched. When I received a delivery notification knowing no such delivery had occurred at my address, I found out it has been despatched to address unknown to me in a completely different part of the country🤦‍♀️ More hours waiting for customer services to respond, I wonder if I’ll ever receive the item 🤷‍♀️ So I’ll give up and move on, I can do without the hassle and the continuing disappointment. How can such a big organisation like Estée Lauder get the absolute basics wrong?! But from the many complaints I’ve read the organisation clearly does not care about the criticism!