AvedaReviews of aveda.com

Also, a long-time customer as many of these reviews are. They offered same day delivery can charged me for it, well into day 2 still nothing and not way to track - says my order is invalid. Untrue says my credit card. Will not go back - once trust is broken, it is nearly impossible to gain it back.

I have been a loyal Aveda customer for years. I only use Aveda products and only go to Aveda salons. Just last week I reordered my Shampure in litre bottles for both the conditioner and shampoo from the Aveda's site. I usually place this same order every 4 months. For the first time ever I had an issue with the delivery. The box was delivered by UPS...but the box was empty upon arrival. In fact the box was clearly tampered with as you can see that the original clear tape had been removed around the box as the front lable was faded where this was done. AND the bottom of the box was clearly opened and taped up as there was clear tape all along the bottom of the box. I first tried to file a claim with UPS - however, they told me I had to contact the retailer as the claim had to be filed with them. I immediately called Aveda and reported the issue and sent pictures of the damaged box including a snapshot of the delivery person who had delivered the package which I thought showed the bottom of the box being damaged. I submitted all of this to Aveda and was told it would be investigated and there would be a fair resolution in approx. 2-3 days. That afternoon I received this message (pasted below) from Aveda stating that because UPS delivered the package (albeit empty), they would not be reimbursing me for the product and if I wanted to file a claim with UPS I could. The only issue here is that UPS will not allow me to file the claim. Nonetheless - clearly after 20+ years of consistent online orders it appears they believe I must have stolen these products and would take time out of my day to report this issue to rob from them. I am super disappointed in Aveda and their customer services. I will no longer be placing any e-Commerce orders from them and would warn any other customers even considering ordering online. Their products are expensive and it will be on your dime if any of it gets stolen in shipment. ------------------------------- Dear Monica, Thank you for your patience. We’ve completed a thorough review of your order with our internal team. The package was confirmed as delivered by UPS, with the delivery photo showing the package was left securely with no visible signs of tampering. Should you wish to explore this further, you may consider filing a claim directly with UPS for additional investigation. - When contacting UPS, please provide as much information as possible to assist them in resolving this for you. Once their investigation is complete, please feel free to share the outcome with us—we'll be happy to review the case further. Monica, thanks again for taking the time to contact Aveda.

I saved thousands of reward points! They expired a week ago without a warning notification or alert. I am frustrated and disappointed, I have been a loyal customer for decades.

Prezzi esagerati al negozio di via maiella a Reggio Emilia. Inoltre , esclusa la parrucchiera 50 enne piuttosto gentile, c'e' una grossa incompetenza e mancanza di empatia con il cliente.

I've had an Aveda Plus account for years. Their policy is that if you don't use it every year, they deactivate the account. That seems aggressive. You can reactivate it but it requires a phone call; using the website won't work. But even after making the phone call, their password recovery process did not work. The chat through the website has less functionality than the phone call route. But it seems like the person on the phone probably transcribed my email address wrong, because I can't get a new password. It's bizarre and inefficient, for both customer and business, not to automate this. And the policy of disabling the account after only 12 months creates work. I can imagine making the points expire after 12 months, but not deactivating the account. And the account recovery process is clearly flawed.

I am writing this review to warn other consumers about my experience with Aveda's rewards program, which I found to be misleading and inconsistent. I made over $600 in purchases within a two-week period specifically to accumulate the points required to redeem a product I had been working toward. The points threshold was clearly displayed at the time of my purchases and I made my buying decisions based on that information. The day after my points cleared and I was prepared to redeem, Aveda increased the required points for that item by 5,000 additional points — without any prior notice — and replaced my redemption option with a salon certificate that did not reflect what I had been working toward. As a consumer, I made significant financial decisions based on the rewards structure that was presented to me. Changing the terms after the purchase is not only poor business practice, it erodes consumer trust entirely. I am a spa owner and I want to be transparent — I had been strongly considering Aveda as a product line for my business and for my clients. After this experience I will not be moving forward with that relationship. I will also be sharing my experience with every client who walks through my doors so they can make informed decisions about where they choose to spend their money. I have since decided to discontinue purchasing from Aveda and will be filing a formal complaint with the Better Business Bureau. I would strongly encourage other customers to thoroughly document the rewards terms at the time of purchase before spending money toward a specific redemption goal. I hope Aveda's leadership takes this feedback seriously and considers the impact these practices have on loyal customers and potential business partners.

Several days ago I placed an online order for +$100. I can’t review the products because I haven’t received my order. Can’t cancel the order because the order was “processed”. Aveda can’t provide me updates on status of the order unless I “check in” every few days. One sample arrived today packed in a large box with lots of packing paper. The balance of the order is a mystery. I’ve disputed the charge. Let’s see what happens.

IMHO, Aveda is one of the worst companies’ that I’ve ever dealt with. Apparently they shipped product believing I ordered it under replenishment. I called before the products shipped only to be told they couldn’t cancel the order. I asked them to provide evidence that I had ordered under a replenishment program they refused. They said that after I received the items I could process a refund request on their web site. the website would not process the return.