aveda's professional hair and skin care products give you a fashion-forward look while still supporting eco-friendly practices. innovative hair care, styling products, skin care, makeup and fragrance give you the look of the professionals.
Aveda (aveda.com) has 389 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Nirvana N P.
I purchased online & when the order was delivered, the product was opened & had leaked into the box. I was left with a quarter to a half a bottle of product missing. The product isn't exactly the cheapest either. You have to jump through hoops to get a resolution as well. Not happy
Kel
Do not order Aveda products online!!!!! You will be ripped off!!! Their customer service is appalling. I ordered products on the 29th of November and I still haven't received them on January 3rd. I emailed the Aveda customer service early December and still haven't received a reply, and upon calling customer service I was lied too. My products were supposedly delivered at a UPS parcel point near my place half December but they did not want to give me a UPS code to go and collect it, saying that they couldn't (??!!) and that I just had to turn up at the parcel point and show my ID in order to collect my parcel. When I tried this I was told at the parcel point that they could not locate or give me my parcel without showing them the Parcel code that Aveda didn't want to give me and acted like I was suspicious trying to collect a parcel without a code. Not a nice experience!! So there is no way for me to know if my parcel was ever there. Needless to say I also never received an email from UPS that they were even handling my parcel. During my following complaint phone call to Aveda customer service they claimed that I'm in the wrong for not going to collect my package (which I tried but couldn't and I now sincerely doubt was ever sent!!) and that they will not refund the sum of over 100 euro's until UPS returns my parcel to them. I really doubt I will ever see my money back after being ignored and lied too. They also had the audacity to say that I should reorder the products if I want them but that I won't receive the 25% discount for Black Friday and that they will not compensate and give me the free items I was promised at Black Friday with any purchase over a certain amount. Why in the hell would I even consider ordering from Aveda again after such a terrible experience? I've given them a week to return my money to my account and if not I will fail an official complaint against Aveda Europe. They have just lost a very faithful client that has been consistently used Aveda products for nearly 10 years. I kind of wish that I had tried to order online from them earlier after this terrible experience as then I would have known they do not care about their customers and could have stopped using Aveda products earlier. If they lie to us about online orders, what else do they lie to us about? Hopefully not about their products being animal cruelty free!!!!!!!!!!
Anouk
Twee keer over hier besteld, mijn pakketten kwamen nooit aan. Bij de eerste heb ik na twee weken contact opgezocht. Pakket was niet leverbaar? Ik heb wel netjes mijn geld teruggekregen. Waarom kan ik het dan wel bestellen als het niet leverbaar is? Nadat ik mijn geld heb teruggekregen probeerde ik het nog een keer. Weer hetzelfde verhaal, erg gek. Ik bestel hier nooit meer wat!
Kristy A.
Used to be a good company. I place an order that was suppose to be delivered four days ago. No sign of it and no answer when I contacted customer service.
Jaylee U.
Standard product and shipping. Quite overpriced but smells fantastic. Wish it was a bit better for the hair as i seem to lose more hair with their fuller hair wash
Räylynn B.
Excellent, feven did a Wonderful job ... life saver I must say!
jules P.
Terrible customer service. Absolutely will not ever be purchasing Aveda products any mores. Avoid.
Lisa F.
DO NOT ORDER FROM AVEDA THEY WILL RIP YOU OFF! Got an email promotion from Aveda offering a FREE FULL SIZE PRODUCT for any order over $50. The free item showed in the shopping cart BEFORE I hit submit order. BUT it did not show in the final order. When I called to report the problem was treated like I did something wrong. Spoke with Sabrina who clearly does not like people. Basically accused me of making the mistake... then said computers make mistakes, then when I got upset over her callous attitude she said she was hanging up on me because i was getting aggressive. RUN SCREAMING FROM THIS COMPANY. They do not care about customers and will try to cheat you!
