AvedaReviews of aveda.com

I love Aveda products, and their website is pretty, but their online shopping experience is a freaking labryinth that you need a PhD to navigate. You'd think that a "grown up" company like Aveda would have fixed at least some of this, but they do not seem inclined to improve in the years I've been shopping with them. Two small examples of where their website sucks: 1) Too many product categories! It took me 30 min of concentrated searching to find hand cream - is it in skin care? is it in body care? oh, look, there's a totally separate category for hand and foot care! Why? Does a hand not have skin? Is it not part of my body? Ahhhh. 2) Login area is totally separate from checkout area. In order to get points credit for your order, you have to know to log in before you check out, but it is this hinky little piece of the checkout process that is not required and you are not reminded. Once you log in, you are navigated away from the checkout area to the rewards page, and have to navigate back. Makes NO sense.

Produkte nun über einem halben Jahr getestet. So kann ich nicht das Haus verlassen. Haar ist total fettig geworden, nicht mal waschen bringt was und sehr schuppig. Dann doch lieber wieder zurück zu normaler Supermarkt Ware. Kundenservice nicht vorhanden. Weder letztes Jahr im Sommer noch dieses Jahr im Frühjahr. Mails bleiben unbeantwortet und aus der Warteschleife fliegt man raus nach einer halben Stunde.

In all honesty if I could give a less than one star I would. This company used to be good and care about its clients. Now they take your money and leave you with nothing. I ordered about $300 worth of product on Black Friday. My order got canceled the next day. when I called back they didn't want to give me the discount anymore because it was no longer Black Friday. Finally, they agreed but they didn't tell me that their items were back ordered. So I got half of a product line. Then another item finally delivered two months later and the final product they keep saying I have but I don't or that it's still back ordered with no promise of when it will come in. I have called customer service multiple times and been pleasant they have refused to give me a full refund. They have also refused to substitute the smaller bottles of the larger product item I am I'm missing.the only thing they will let me do is cancel the one back ordered item which doesn't help when I'm stuck with the rest of the product line. I'm sick of excuses and I'm sick of this company. I will never buy from this scam of a place again and I hope this review serves as a warning to anybody else.

I made an order on 9th November (now it is end of January) never received it, got only once a useless reply to my complaints, still don't know if and when I will get my money back... Awful experience

Botanical repair Intensive masque amazing product would deffo try again

I haven't died my hair in over 17 years and Carmen Smalling did such an amazing job and made me feel confident in their products that it wouldn't damage my hair! I've head problems with stress alopecia in the past so was so scared my hair would fall out but I still have a head full of hair that feels soft and lucius. I absolutely love the color she suggested and now will go back to her and only Aveda from here on out cheers to 2021 and thank you !!!!!!

I hate it. Even Mom said that.

I tried to make a return after their shampoo and conditioner ruined my hair. I used to have hair that could go a couple days without washing and still look and feel heathy. After using their product my hair has not been the same! Its been months. I attempted to make a return and In store and online customer service told me completely different things! The in store employees were very rude and unhelpful. I have reached out multiple times for online customer service and have sent emails and have not heard back and it has been over a month! If you purchase their product don't expect to reach a customer service representative any time soon.