AvedaReviews of aveda.com

Aveda ist mit großem Abstand die beste Marke überhaupt! Würde gerne noch mehr Sterne abgeben! Jedes Produkt, das ich bisher hatte ist einfach perfekt! Das aller beste daran ist, dass Aveda keine Tierversuche durchführt! Aveda, bitte macht weiter so! Bin ein riesen Fan!

The music is so loud that it was actually painful. They have changed their non-tip policy and now it is expected; however, the treatment rates didn't change. So basically the prices have gone up significantly. Although I like the lady who does my hair, I won't be back. In addition, I hate the way they try to do two people's hair at the same time. I've been going to them for 15 years but won't be back.

Good quality with reasonable price

I tried for two hours online for two days order aveda hair products at an advertiser 20 percent off. Every time I was ready to pay, I was brought back to the free samples page. I already chose my three free samples five times. I called today to order but the sale is off. They refused to give me the 20 percent off. Who does this to customers? They have lost my business.

I called an Aveda salon last night to cancel an appointment and the receptionist asked me if I was aware of the 30.00 charge to cancel my appointment (half of your service fee) I was SHOCKED!! People have things that come up, or they may be sick and can’t give a 24 hour notice of a cancellation. I actually went to Great Clips instead and got my haircut by a nice girl there and she did an even better job than the stylists at Aveda do. Plus I only paid 20 dollars for my cut including a tip. I have been a customer with Aveda for 13 years. With the way our economy is with people out of work post COVID-19 and things slowly starting to get back to normal, we shouldn’t have to pay a fee to cancel an appointment if we have things that come up. It’s ridiculous. I don’t think I’m going to come back. Great Clips to me sounds like a better option if I need a haircut plus it’s within my budget.

Aveda don’t even deserve the 1 star, but it’s the least I can give. I placed an order last night@ 6.10pm, totalling £98.80, however as their website wasn’t accepting my debit card details, I paid through PayPal. Unfortunately, my old address was still my default address on my PayPal account, I rang this morning to change the delivery address, only to be told this couldn’t be done. I told them to cancel & refund me. I am so happy that Aveda is in such a comfortable, financial secure position not to be able to, or, willing to accommodate customer requests. You have lost my business completely.

I went in and got a haircut by this student who’s name I can’t remember but she had really cool hair and was super nice and did a great job! However there was an instructor named Drake who gave off really creepy vibes and was super rude to the student! Will not be back because of him.

I have always shopped with Aveda and I love most of their products; however, the customer service is the worst. I recently purchased facial serum/cream. Prior to purchasing the products, I called with questions regarding if/how I could incorporate the Aveda products with my current routine. I was given instructions as to how to do that and I placed my order. When I received the order, I was unable to locate my notes and called again. I called twice. I chatted. I contacted them via email. Every response was the same. They could not answer my questions because they are only familiar with their own products, which clearly isn't even true. The question was simple. Can I combine their cream/serum with Retinol, Vitamin E and/or alpha hydroxy acid? You would think if you are in the business of skin care and if you know your own products, that you should be able to answer to those questions. If not, maybe you need to educate yourself with your products and what you are selling to the public. In addition, it was amazing how I was able to obtain all of the information that I needed prior to making my purchase. I spent over $100 and now nobody can tell me anything. I was also told I could return the products locally (I had purchased the products online). I called my salon. Not true.