AvedaReviews of aveda.com

I have used Aveda Rosemary Mint conditioner for years. I was running low, so logged on and ordered a new bottle. It was twice as expensive as last time I ordered it, but I liked it so I ordered anyway. I'm not sure what they have done to the formulation but it is completely different. Much thinner and smells like chemicals - not the light rosemary mint scent in the past. Disappointing for sure.

I wish I could pick a less than one star option. Unfortunately I attended an Aveda school for a month and it was the worst experience of my life. All this place cares about is taking your money. AWFUL staff, awful teachers, even the students were mean and this “establishment” totally allows bullying. I hope Aveda goes out of business as soon as possible. I could not have worse things to say about this place. And the products absolutely suck.

I was desperate due to itchy scalp. Thought Aveda. Sold me hair thinning shampoo, conditioner, 1week leave in conditioner. Stupid me got the large due to “10% off”. Ridiculously expensive. Ineffective. Stuck with the expense. Since I wrote my initial review in a state of frustration and disappointment, I communicated my experience with the company and received an immediate reply. Aveda customer care sincerely attended to my concerns and frustration. They have respectfully ameliorated my initial despair with personalized consideration. I am sincerely grateful. My trust in AVEDA is repaired and renewed.

This company just gets worse and worse, seemingly by the quarter. From their sad, outdated website design (complete with a dizzying number of pop-ups from the time you land on their homepage, throughout the site, and yes- even during order checkout), to the way they force customers to accept tiny product samples that they never asked for or wanted (which just pile up, unused, and create even more waste!), to the unqualified, unlicensed, sometimes unprofessional behaving stylists at their salons, to the apathetic "support" you'll receive from any of their employees, to their fake points program, this company is a solid model for how to lose loyal customers and scare away new ones. They are not environmentally conscienious as they claim to be either, unfortunately they rely on slave labor and lax pollution regulations in other countries, and none of the packaging is recyclable or reusable. They simply do not care about anything more than fattening the pockets of the lazy, entitled people at the top of the organization.

They are BUTCHERS - avoid like the plague. Their standards have completely gone DOWN the tubes. They DON’T care. RUN.

My hair is still falling out & thinning after using Aveda kit products. It smells good but does not live up to its name or promises! This company should not even exist in our modern society because there should not be any glycerin, along with such a long list of 'other' ingredients and chemicals etc...

I placed an order for a litre bottle of shampoo yesterday that cost £39.60. Straight away I noticed that I had been charged twice for the same product. Phoned aveda customer service to let them know immediately. I was told it wasn't yet available to view on their system to phone back. I have phoned back to speak to someone that doesn't know what on earth she's doing. I've got nowhere at all and couldn't speak to someone who actually could help. I'm nearly forty pounds down and no-one seems to have the authority to reimburse me. I will never buy from this company again. I have never had such bad service. They obviously don't care about their customers because after looking at their terrible reviews they would have done something about their web site and payment problems. I was told today by their own customer service rep that they've had a huge problem with complaints regarding the same problem.

I spent a lot of money of AVEDA shampoo and conditioner after I dyed my hair in one of AVEDA salons. I had a horrible skin reaction after one month of using the products. My hair got damaged and dry, I got dandruff type flaking of my scalp (I never had dandruff in my life before), just horrible. Went to a dermatologist who said she had several patients with the same experience after switching to AVEDA products. I stopped using AVEDA products, and started using anti-dandruff shampoo intermittently with my earlier hair products, and it took over 3 months to get back to (almost) normal. STAY AWAY FROM AVEDA PRODUCTS!!!!!! The way how they push their products on you through their salons is unacceptable. Will never go there again.