AvedaReviews of aveda.com

The product is great. The website is useless. I can never make a purchase, ever. Aveda, please fix your site so people can actually do business with you. When I'm trying to give you my money, and your site won't let me until I can figure out which samples are in stock, there is a problem. This has been an ongoing problem. I tried about six months ago and had the same problem. It shouldn't be impossible for people to purchase your product on your own website. Also, the dropdown menus really, really get in the way of being able to use the site. I have trouble selecting items because the dropdown menus are constantly dropping. FYI, everybody: Shampoozone.com carries Aveda (even products that Amazon doesn't carry). It took me three minutes to place the order. Aveda should shut down their own website if they can't fix it. All it does is irritate potential customers. Maybe the CEO of Aveda doesn't give a flip.

I have a $100 Aveda gift card (with a receipt) that I have been unable to redeem in store, online, anywhere. I called the Aveda phone line and they said too bad, so sad. No solution, nothing to be done, just lots of apologies. They took $100 and rode off into the sunset. Do not buy Aveda gift cards! What a scam. Sheesh.

Website is awful. Makes me not want to shop.

I purchased quite a few shampure bars back in November 2021 for my daughter that had really long thick hair.on and off she’s told me she’s not 100./. Convinced on the product but thought she would give it a go and get her hair used to it. It’s been over 3 months of using several bars that she’s noticed the textured has really changed and her hair is very thin and fragile. Even having her hair cut shorter hasn’t improved the thickness as each strand of hair is very fine. I contacted aveda today to be told to return all the shampure bars for them to investigate and exchange/ refund! I told them it’s impossible as she’s only got one left as she’s been using them since November, to which I was told they would only be able to exchange or Refund the one I was returning!! So even though it seems the other ones have been slowly affecting her hair it won’t count as I can’t return them. I think it’s appalling as my daughter is left with damaged, dry, fragile and fine hair caused by products they have sold me!!!

I used to love Aveda products. There was a very good selection of shampoos and conditioners for different hair types and the aroma was always intoxicating. My hairDresser told me that Aveda shampoos all made hair very dry, but I did not believe it since I’d loved the products for so long. However, as I slowly made my way through the entire product line I realized that every product smelled like Teatree, and yes every product made my hair extremely dry. This is no longer the company it used to be.

Pessimi!!! Abbiamo fatto un ordine un mese fa, di cinquanta euro di merce, non e’ ancora arrivato nulla ad oggi, l’azienda ci ha dato un codice tracking DHL fake, nella scadente chat , unico sistema di contatto, rispondono da venti giorni che stanno controllando🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️E dire che siamo clienti da tempo..bel modo di fidelizzare, sul filo della truffa.

I bought the Blonde Revival Shampoo & Conditioner in the purple bottle. Was so excited to find something for my highlighted hair that I thought would be good quality and was cruelty free. Unfortunately, it didn't wash my hair properly and left it lank and greasy. I tried following their tutorial on how to wash your hair with Aveda product but it made no difference. I wondered if it was due to it being sulphate free but have used other products like this and not had this problem. In its favour, it smelt beautiful and didn't irritate my scalp, however, I can't justify paying that price for something that doesn't clean my hair properly.

Absolutely the worst customer service. After 3 attempts to correct their glitch, I give up. The girls are rude, unhelpful and I will never attempt an online order from them again. You’ve lost a customer due to rudeness and utter incompetence. Unsubscribing my account