AvedaReviews of aveda.com

Aveda has gone downhill year after year and has recently hit a rock bottom. I would like to start by adding to the reviews about the points. They did exactly the same thing with my pure privilege points. I was mid-way into tier 6. Years of saving the points. Suddenly, they deleted my account. This is an indicator of my loyalty to Aveda and their lack of reciprocation and appreciation. I chased them and it took us a while but we got there in the end and Aveda restored the account. Now that I have been reading all those reviews, I am coming to the conclusion that it is deliberate so they don't honour the points system. They have no right to change their terms and conditions as they please and without notifying the clients in advance. Furthermore, the online orders/website have been dysfunctional and for a long time. I had to call a few times to place my orders via the phone. When I contacted them by email, they kept blaming everything other than the problems with their website. On a few occasions, the discount code wasn't working either. On one occasions, after 3 weeks wait for my order, they blamed Paypal and indicated that orders via Paypal doesn't show on our accounts. Surprisingly Paypal works elsewhere except yours?!!! Blaming everyone other than investigating and sorting the problem, once an for all. Frustrations, waste of time, and they have the most wrong assumptions about that their clients. In addition, it takes them ages to sort the orders and they are using the cheapest courier and any purchased items take 7 days to reach the clients. Their prices are not a bargain either. Most websites endeavour to dispatch the purchased items promptly and use a decent courier service or Royal Mail whereby we receive the items within 2-3 days. I have also made a most recent purchase to include 1 L shampoo. They didn't send the pump with it. I contacted them 3 times by emails and once by phone. Although they claim 72 hrs to reply. It has been 9 days now and no one has bothered to reply let alone take action. Years ago, Aveda used to send a complimentary present. It was a most pleasant surprise. This has also stopped without any notifications and when I enquired I was made to feel like I was begging. Shame on you! The current Aveda staff are totally unprofessional as they have no respect and no care for their clients and/or Aveda's image. They are the worst representative of what used to be an honourable business. Aveda exchanged hands a few times, alas, and things have deteriorated rather than improving. Absolutely disgraceful and unprofessional attitude. It will take a great deal to restore confidence in Aveda.

I was a loyal Aveda customer for over a decade. They erased my pure privileges account and all my reward points, which I was saving up for my birthday last month. Apparently I was 1 month expired (a new policy which they were not transparent about) even though they sent me a birthday message saying I could redeem my points and never received any notification my account was expiring. They refused to re-open my loyalty account, despite reaching out to the Aveda Rewards program multiple times. If Aveda cannot be loyal to their customers, I doubt any customers will be loyal to them.

Servizio assistenza pessimo e sono ancora in attesa di ricevere il mio ordine.

Meine Haare ist fettig geworden und ich habe Schuppen bekommen. Kundenservice Level 0. Per Telefon wurde gesagt ich soll auf Whatsapp schreiben, dort wurde nach der Problembeschreibung nur ein automatische Antwort gesendet, dass meine Session abgelaufen ist. Per Telefon wieder wurde gesagt ich soll ein Mail schicken. Per Mail kam automatische Antwort, dass sie keine Mail beantworten. Sehr unprofessionell!!! Ich möchte mein Geld zurück haben, da sie gerade meine Haare geschädigt haben!

Mi sorprendono tutte queste recensioni negative. Io ho acquistato dal sito italiano, usufruendo anche di uno sconto, ed è stato tutto perfetto.

I love Aveda products. I have been a customer for nearly two decades. I was not aware that there loyalty points expire, and my account was erased. I feel ripped off and their lack of transparency felt sneaky. Thousands of points down the drain, and apparently, per the rep, I have no recourse. Shameful! Update 2/6/2: I emailed Aveda customer care the same day as they requested. No answer to date. Bad form, Aveda. I am one dissatisfied customer. Update: Aveda has not lived up to their agreement. They have yet to contact me about a resolution to my missing rewards points. I don’t believe a word they say when they try to sell you that rewards program.

Enorm slechte ervaring. Een bestelling van 145,25 die nooit is aangekomen. Ook geld nog steeds niet teruggekregen. Heb als meermaals met de klantendienst contact opgenomen. Ze doen of zeggen niets. Houden je aan het lijntje dat de betaling nog komt.... Ik wacht ondertussen al 2 maanden.

Shocking service. I had accumulated over 20000 points through numerous purchases over the years. The pandemic hit and I was working solidly through helping people through COVID testing initially and then back to my job so I was going to treat myself with my points only to discover that AVEDA had cleared my account because I hadn’t bought anything. I only discovered this after emailing to find out where the points were. Aveda don’t care. DO NOT BUY ANYTHING FROM THIS COMPANY as they are only interested in themselves and not the people who buy from them. Shocking!!!!!