AvedaReviews of aveda.com

Shocking service received from both Abeda and their delivery partner Hermes They refuse to re send my item I have paid for or chase up within the contract made. Why use a delivery company that you can’t apparently communicate with! Avoid

Like many others have stated, I also was having trouble placing my order on Aveda’s website. Trying to enter my discount code wasn’t working (of course) but paying full price on the website worked fine. So I called Aveda and placed my order over the phone. The order arrived damaged. There was actually a puncture hole in one of the conditioners and a shampoo with a flipped open lid. The order was a damaged mess. I took photos and called immediately to report the problem. I was told a new order would be drop shipped and I’d receive it in 2 days. I requested a tracking number,. They said they didn’t provide tracking numbers for reshipped orders. Why??? What company doesn’t do that? After 5 days the second order never arrived . I called back again and was told the second order was so damaged that it was undeliverable and returned to Aveda. I said ,. How would I know that if I hadn’t called you? There’s no tracking number and I received no email informing me that my second order was damaged too. I immediately requested a refund. 24 hours later I received an email with the refund information. After 12 days my refund never arrived. I emailed Aveda and was told , yes they did refund my money Dec15th . They didn’t . I called back again and was told the refund was started but never pushed through ? That’s why I haven’t received my refund . As of today , I’m still out $93 . Let’s hope in 7-10 days I finally get my refund. With so much competition and such negligent communication I would never order from this company again.

I love Aveda products, but their spray nozzles are absolute garbage. I have two products that are unusable because the nozzle quit working after a couple of months. I tried to use their live chat on the website, but I couldn’t get through to an agent because when it said “type your full name”, I did, then it said “sorry, I can’t find anything about that” - and I couldn’t go any further.

My order was dispatched and tracking link didn’t work. Discovered order lost with My Hermes after calling customer services. Repeat order sent, no tracking and still to arrive. Web chat doesn’t work. No idea where order is and if it will arrive by Christmas. Not happy.

I will never purchase online from aveda again. I purchased the botanical repair collection kit. ($95.00). When the product arrived it was just travel products and a towel Very disappointing. (I should have read more closely). I would be embarrassed to give this as a gift! When I contacted AVeda they said I could not return the product to a store because it was purchased online. They sent me a label and it has to be returned to the United States. (I live in Canada ). I am not impressed. Dec 20 - Never ever heard back from aveda. Even when I emailed them as instructed. I don’t think they really do care about customer satisfaction

I tried to purchase the Aveda invati set, as a Christmas gift, which is $186 on the Aveda Canadian website but for the duration of the Black Friday event, it was $139 so I decided I’d get it. As soon as I tried to checkout there were so many problems and I could not purchase it. There were “chat with advisor” pages popping up and covering my order, so I could not submit. It was telling me I could not get express delivery and to choose standard shipping, although I’d chosen standard shipping. The page kept crashing and I could not purchase anything. I tried speaking with a live person who continued to give me the number and email, saying customer service would do something for me, so that I could purchase the product . I spent hours every day trying to call and it just rang and rang. I chose the option about 10 times for someone to call back, nobody called. I emailed, with screenshots, I emailed 4 different times. I continued to try throughout the Black Friday sale to purchase. I tried different devices and nothing would work. The Black Friday sale ended. I have no product, nobody returned my calls and nobody replied to my emails. My daughter really wanted the Invanti system for Christmas and I am so annoyed and exhausted from trying to purchase or at least have somebody communicate with me. This is the worst company I have ever come across. The broken website and non existent customer service for such a reputable company astounded me. I’ve spent a fortune on Aveda products in the past and I am sorry I did. My daughter is going to be so disappointed. Awful experience.

WAS ON THE PHONE FOR 2 HOURS, NOBODY COULD FIND MY ORDER THAT WAS TAKEN OUT OF MY PAYPAL ACCOUNT. ORDER A GIFT SET AND OTHER THINGS FOR THE 25% OFF ON NOV 20TH. NOBODY COULD FIND MY ORDER AND MY GIFT SET WAS ALL SOLD OUT! IM LIVID AND WAS NOT TREATED NICELY ON THE PHONE. WEBSITE SUCKS!

ordine arrivato incompleto, e il servizio clienti non risponde nè al telefono nè via chat. Attendo veloce feedback, queste cose mi innervosiscono parecchio, non mollo Aggiornamento: hanno risposto di scrivere al servizio clienti, come leggere sotto. L’ho fatto e niente, NON SI SONO MOSSI. Io rimango fregata del valore di uno shampoo, che ho pagato ma a distanza di settimane non ho, e con la beffa di ricevere una risposta che pare pronta a risolvere, ma è solo FINTA.. Direi che siamo al limite del furto. INACCETTABILE