AvedaReviews of aveda.com

I do not have an Aveda points membership and just order directly from the website. I find the website a bit frustrating to use as it jumps all over the place but, the products are excellent and arrive very fast for home delivery. A little on the expensive side but I usually order when they offer deals. So disappointed that the salons closed down in Canada as I was a loyal customer for 8 years and always found the hair cuts and color satisfying.

Received my shampoo and conditioner. Which I purchased the large shampoo. You would think that this large company would have enough sense when shipping to secure the caps and wrap securely. No 1/4 of my shampoo is leaked all over the box. Not happy😥 8/6- UPDATE- Aveda customer service responded and they are sending me a replacement at no charge. Appreciate their response😊 8/11-received my replacement shampoo today! Great customer service! Appreciate Aveda for being so responsive.

I'm a 20+ year loyal Aveda client who had been saving up points for decades for the big vacation packages. Due to COVID and an overseas assignment, I hadn't been shopping at Aveda and just went to my account this weekend to purchase a few things. What a surprise that my account noted it had been "deactivated" and when I called customer service, I was told that all my points had been deleted when the new rewards system was installed. Literally told there was nothing they can do to help me. Ridiculous. There were no emails or warnings about this. If so, I would have responded. This is the worst care and concern about clients I have witnessed by a firm in a long time. Absolutely terrible. Aveda needs to fix this.

Rosemary & Mint conditioner Firstly , this is an expensive product and I cannot understand why in the world they can’t afford to print instructions on their bottles ?? I was told to look online !! Secondly, this is an inferior product which is watery and does little to condition the frocks. Smells nice ! Was told by Aveda that as this was sold by Amazon it probably isn’t legitimate !!

Their website is one of the most frustrating I have come across. There is no search facility so you have to keep scrolling hoping you will find what you are looking for. Half the time, you don’t. Also, half the products which they are supposed to sell are not on their website. There is an option for a Live Chat, but that does not seem to work! They offer a free scalp and hair consultation in selected salons and, needless to say, not in the city where I live. I think the best option is to look for stores or salons that sell their products.

Due to Covid, my salon closed down and a new one just reopened. Today, I was going to shop for gifts and found out my account expired. I've been a customer since 2002 so I was surprised to hear that I had no points so I called today and was told that this was implemented March 2021. I checked my email account and I never received an email and never received a text which both are listed on my profile. Had I received one, I would've done what was needed to keep my account. I was told that they would reinstate my account at zero balance and not charge me the membership fee. REALLY? Laughs.. I rather not. I feel very upset as it took me years to build my points, I was saving for your trip. I'm so upset if I've lost it all due to Covid times. The fact that you implemented this in your program and not sent your loyal members that you were doing so, is unfair. For those of you considering joining. Be sure to keep a log of your points, which I did but also be sure to keep buying during the year or you will lose your membership and points.

I don't know of any other company that charges for a "loyalty" program and erases points of customers. The big sell is free shipping which you get anyways and after a huge amount of points access to a fitness video. No more Aveda thanks

First time customer at Aveda Clearwater for a massage. Building is huge, clean, a bit noisy, but comfortable. I was taken care of right away; however the front counter person was not friendly. Cold, dry, no smile, not welcoming at all. Led me back to the message area, and sort of "dumped me off." Message therapist was warm and friendly. Patrick was concerned for my comfort level at all times, as I was recovering from a long illness and truly needed a little pampering. He accommodated my constant movements at every moment. Willing to learn and listened intently. Time to leave. He escorted me up front. Didn't try to over sell me anything, but hoped I would come back and take good care of myself -- giving myself some time to recover and move forward with a plan. Check out girl -- again, no smile. No asking how my experience was. No conversation. Not even a "Bye Felicia!" Detached, disengaged, disenchanting! Aveda is into sales. I know this. Can't sell if you don't engage, or smile, or even pretend to like being there. Too bad! Lots of people still need jobs and this one is sitting on one she truly doesn't deserve to have. It won't prevent me from seeking massage therapy, but felt constructive criticism might be appreciated by management -- if they even read these things. Just my 2 cents!