AvedaReviews of aveda.com

I have been purchasing Aveda products for 30 years. I was saving my points for my daughters to have a spa day before the oldest one’s wedding. I lost all my points because during the pandemic, instead of me making a purchase, my sister bought me Aveda products as a Christmas gift.(Like most people I am very busy, and would load up on items once or twice a year.) When I went to buy my usual things, it said I was no longer a Pure Privileges Member. I guess I missed this mysterious unpublished deadline by a month!The sales associate was shocked because my member number was “ one of the earliest”. She called, then I called. I kept being connected to women who refused to let me speak to a supervisor. I agree that the products are not what they used to be. All of the above are reasons for me to try different companies and so far so good. Whoever advised them to drop Pure Privilege members was looking at a pretty bad business model. No reason for me to be loyal to a bad company.

Like everyone else reviewing the website, this is the worst product website EVER. I am a technology executive and spent over 2 hours trying to place an order on the Aveda website. I have reported this issue for over 3 years! I have cookies enabled, popups enabled, etc. It doesn't matter the browser or computer. I can't believe they find this acceptable. My teenage nephew can make a better website. Don't respond the SAME exact way you did to all the other comments about the unacceptable website experience. Respond with something specific. I've reported the issue to Aveda for at least three years, but no action has been taken.

Slechte service. Bestelling geplaatst, geen email ter bevestiging. Via Whatsapp contact opgenomen. Bestelling goed ontvangen. Levering ontving ik maar was niet compleet, terwijl wel werd gemeld dat alles was verstuurd. Bij levering zat bewijs, met email adres waar je kon reageren voor retouren e.d. Dit is niet meer in gebruik! Weer dan maar whats app. Product wat ik mis is niet meer leverbaar werd gezegd, ja het zal wel. Staat gewoon op website. Nu maar wachten op terugstorten van bedrag voor dit product.

Received an email yesterday for 25% off ... did not appear in cart. 30 minutes later with on online chat rep I was told email was sent to me in error. As a new customer this seems like a real bait and switch. I do not plan on using Aveda products as a result of this extremely poor experience. UPDATE: Aveda reached out to me via email to rectify my dissatisfaction with my original attempts to utilize an emailed offer. I am updating my review to indicate that I am satisfied with the manner in which my issue was resolved.

Horrible customer service from the front to the so called Educators. Your school currently educating people who are rude and don’t listen to the paying customer. The front girl if you call her that she is rude and disrespectful. I was told I was high maintenance for this school and no longer welcome. You’re correct I am and I expect service that I request. They overcharged me for my products thinking I wouldn’t catch it. I was double charged while I was being scolded for being so called high maintenance. What happened to this place? I’ve been going there for years. I guess who ever does the hiring does not understand clients are essential to your business. Run!! Because they think they are a top notch school. Thanks for the first incident orange hair, second incident they did not do anything I asked them to do. The girl in the front decided to double charge me on my products.

die Champus waren in Ordnung. Die Schuppen war weg.

Products are great otherwise I've never shop on their website. AWFUL AWFUL AWFUL website.

very relaxing, great customer service and very lovely staff, very much recommend it !!