AvedaReviews of aveda.com

UPDATE: AVEDA has since made their wrong right. Thank you Aveda.

0 stars!!! They send orders with cheap curiers, I placed 2 orders on black Friday, both lost! They had advertised 25% sitewide and one 200 ml bottle shampoo free if you purchased over higher amounts. And additionally 15%procent off for new costumers wich I additionally get and appplied on my order on their website! When I called them, they said this is not possible must be website mistakes, they can't resend my orders because everything is out of stock and only one discount can be used verbally, but technically it worked on the Website Also free bottle of shampoo can't be offered anymore....Subject to availability.... They either can't locate my orders as the courier marked them lost in transit! They left me just with a refund after 2 weeks of waiting. Waist of time because they didn't offer a discount code for next purchase or anything 😒....just refund and apologies They are not honouring they're offers on their own website!Terrible! Costumer service is badly trained, bunch of time waitsters and unknowledgeable

Worst custom service- package NOT delivered and Aveda does NOTHING This 2023 black friday sale I ordered a bunch of things worth almost $200 on the Aveda website to try, I was very excited. But my package didn't get delivered with UPS though on the tracking it says it did. I contacted Aveda custom service and they asked me to contact the carrier myself, and they can not re-fund or re-ship my order, this is the worst custom service I've ever had. I'm not a scammer lying, all the other packages I bought were fine. The carrier says contact the sender which is aveda... what a joke.. Will never buy again and advise everyone to do so.

I was shopping on their UK website for Black Friday and there was an offer for a free gift (hair brush) after you purchase a certain amount. The offer was meant to last until end of 26/11 but for some reason when I tried to place the order in the afternoon, the offer expired and switched to something else, even though the free gift was showing as in-stock on their website. Tried calling them but was told the item is now out of stock and there's nothing they can do.

Horrible experience online! I regret placing my order. The website is nonfunctional. I changed my billing address upon checkout to match my card details, and it automatically changed my shipping address. I called customer service and they are not able to do anything (claiming I have to wait for a tracking number). The customer service team were unprofessional and unhelpful to say the least. Contacting my bank for a full refund.

Placed an order which I received but two mini samples were missing so I emailed them and they said my order number was invalid (it was the one they gave me) they also said I haven’t placed an order using my name and email (I had as I’ve received the order) I then sent a screenshot of my order email which they conveniently couldn’t see. They just kept repeating for me to send a different name and email…I DON’T HAVE ONE. I got nowhere with them and gave up

terrible website, live chat and product!

Its more like what didn't go wrong. Trying to redeem point to make a purchase but the codes they provide are too long and can't not be used. Unqualified rep Raven was useless and their entire website. What's the point of accumulating points if you can't use them. Aveda customer service is at its worst, they're a bunch of i d i o t s!!! Don't bother using their products or website