AvedaReviews of aveda.com

Die gelieferte Hose entspricht weder optisch noch qualitativ der Präsentation im Internet. Der Aufwand einer Rücksendung steht auch in keiner Relation zum Produktwert. Von Zeit zu Zeit muss man halt Lehrgeld zahlen...

After several long phone calls, I was finally offered a refund of 20% off my order, that was originally offered by Aveda as a first time purchaser. The discount was not applied as I had samples in my basket and so that apparently negated the offer. Problem was, I did not add these samples, Aveda did, and there was no way I could remove them! After 3 long phone calls, the woman FINALLY agreed, "as a goodwill gesture" to refund the 20% (and only after I told her to cancel the order immediately). My order of £154 should have meant a 20% refund of £30.80. What I have actually received is just £23.10. There is no point trying to call again, it was like banging my head on a brick wall. Needless to say, I will not recommend or buy from the company (or indeed Estee Lauder) again. The items will be returned as soon as they arrive. Dreadful customer service - and I wish I had read the reviews here before I started this waste of time debacle. UPDATE: Despite Aveda asking me to contact them by email, which I have, it's clearly just a ploy to make them LOOK like they care about customers. No reply whatsoever...

I just ordered a $72 jar of Tulasara Firming Sleep Masque - and when I opened the jar, it looked like the product had been used - 1/3 of it was missing and there was no secondary cap under the jar lid. I routinely order this product - for years - and I've never had this happen. Trying to get it resolved but the chat is offline until 10 a.m. (doesn't say what time zone) and a return is a PITA. I will have to reorder the product, wait for it, then hope I don't get a bad jar again. I ordered direct from Aveda, as I always have, again, for YEARS. I have accumulated a lot of points over that time. This is so sad. I recommend this product to my friends and family all the time. How this situation is handled will determine if I continue to use it and recommend it. *Rather than go through the online return process, I called Aveda and they are sending a replacement jar - recommending I throw away the defective product.

Leider kann ich keine minus Bewertung abgeben. Produkt Video hat gezeigt das produkt was ich wolte. Bekommen habe ich billigen Schrott. Bestelt würde mini Staubsauger mit ausblasfunktion 3in1. Bekommen habe ich mini Staubsauger 2in1 ohne ausbasfunktion und mit der kraft die nicht mall ein m&m reinsaugt. Das aind einfach Betrüger. Zurück senden kostet mehr als das Produkt und damit rechnen die. Nie wieder

I wish I could rate Aveda zero stars. The customer service is TERRIBLE. They repeatedly shipped orders with missing items and they will not correct their mistakes. Phone calls with customer service are totally useless. There is never a response from written attempts to contact them. It’s so bad, I think they are intentionally working to anger and disappoint customers. I wish I had seen the many poor reviews before I ordered from Aveda. Lesson learned.

Updating my review as I contacted support, they offered 2 day free shipping and still managed to not send the order correct with the free 2 day shipping. I wanted to follow up with a better review, but it still stands as terrible service. Don't bother with a second attempt with this company. They care pretty little about the customer. I placed an order online for same day shipping. It was for a going away gift for a coworker. I placed this order in the morning and their policy is, if placed prior to 3pm will receive same day shipping which I paid for. They also state will notify you immediately if any issues with the order and it can’t be shipped. It is almost 8 o’clock at night and I did no received the order I had to reach out to Aveda. They said they had no idea where the order was. I let them know. I’m now out a gift and the money they said there’s nothing they could do but refund the money 3 to 5 days from now. I will not be ordering from them online and would caution anyone else not to order as well. They don’t care where your order is and they have no concern if shipped on time. When I let the agent know, this was pretty stressful as now everything is closed. The coworker will leave early tomorrow morning and no time to get anything else. I would have gone myself today if I had known they were so terrible with customer service and peoples packages. looking at the reviews this seems to be the standard.

I do wished I had read these reviews before placing my first an order online with Aveda. My experience mirrors that of many other people. When my order arrived there were missing items. I then used the WhatsApp process which isn’t very customer friendly. I had to chase a response and when eventually they did respond I was informed I would have to wait a further 5-7 days for my order, plus the free sample I had now ordered was unavailable. I won’t be using again. I was expecting so much more, especially from a product I’d perceived as being a luxury brand.

Poor customer service. No despatch email or any news about order placed 4 days ago. Tried to do live chat but it's unavailable. Nothing either from their courier (and I have checked spam/junk ). Unless you have signed up to an account it's very difficult to get any information about your order. Hopefully the goods will eventually get here otherwise its £80 lost.