AutoZoneReviews of autozone.com

El stock que tienen de ciertas refacciones no es suficiente

I ordered a part online for pickup at this store. Received an email confirmation with a barcode and all the order details. Went to the store after work to pick up my part, they stated I wasn't in the system, asked to speak to a manager because according to my email The parts were ready to pick up at this store. Manager Tony Smith came over said the same thing told me I could call a 1-800 number, then when I asked for the number he decided to call it and the lady stated that the order was picked up earlier that morning, I said I was at work until 5:30 I didn't pick it up, he then told me, loud enough for all the other customers in the store to hear, well you're the only one who knew about the part, I said I didn't pick it up and he said well I'll have to call LP and have them run the cameras back, I said ok fine because I didn't pick up the part, he then came back out went over to where they keep the parts for online orders and found my order and said oh an employee earlier clicked on the wrong name and proceeded to give me my part and pay for the antifreeze I put on the counter. He never once apologized for accusing me of trying to pick up the same part twice, he could use a refesher in customer service, especially since I didn't do anything other than come to pick up the part I paid for.

Came into the store and waited about 15–20 minutes while there was a line of customers inside. Both employees were outside doing maintenance on vehicles instead of helping people in the store. When someone asked, one of the guys just said they were busy. Poor customer service and very frustrating experience.

I was in the Ledgewood store June 16 at 11:00 am. There was one person being helped at the counter. I picked up an a/c charge canister, Which next to the couhter. By the time i walked 4 steps to the counter, the counter person had disappeared. No one else up front to take payment. I waited about a minute... then walked out and went across the street to advance auto. I probably could have walked out with the can and no one would have noticed, but I am an honest person. Every time I go into this store it is the same story, I dont know why I bother even going in. Advance auto, literally a few hundred feet down the road, always has someone to help you. I am tired of having to yell for assistance at auto zone. I have been going to this store since it opened, and it is the same old story. This was the last time for me...

Auto zone in Hutchinson is not very interested in making sales the man before me gave up and said he would go to Walmart and get better service. The lady working there was not in the mood to help. And told me to figure it out myself. Most customers seem to get ignored so unless you know exactly what you’re needing and are willing to wait for a while I would go somewhere else!

Patrick on Murfreesboro Rd by public was very helpful thanks

I purchase all my batteries from Auto Zone locally, on Reserve St. Vince, the manager there replaced my battery for no cost. I will continue to shop there for all my vehicles because of the outstanding service. Happy your here in Missoula.

Recently I purchased two items for my car. Simple task to complete I felt. The online platform said, I would receive my order the next day for $4.99 but I watched the sunset with no package to my residence. Consumers continue to see a spike in poor service by shipping and courier companies. With the spikes of shipping increase due to fuel and warehouse space including personnel to deliver, what can we expect from the industry that shows a lack of consideration and respect for the consumer.