AutoZoneReviews of autozone.com

Horrible online ordering experience and (lack of) customer service. AutoZone corporate absurdity that cost me time and money. This company is not at all geared to responsive customer service for online orders. Never again.

Über diese Autoteile ist Vorsicht geboten, bevor man auf hohe Einbau kosten sitzen bleibt oder sogar ein Motorschaden dadurch entsteht. Am 15.04. habe ich über ebay bei Autozone bei Ihnen Einspritzdüsen für einen Dacia Benzin, Baujahr 2013, erworben. Die gelieferten Teile wurden fachgerecht in einer Werkstatt eingebaut. Unmittelbar danach traten erhebliche Funktionsstörungen auf, insbesondere ein stark unruhiger Motorlauf sowie mehrere kritische Fehler in der Diagnose. Trotz intensiver Fehlersuche über zwei Tage konnte keine Abhilfe geschaffen werden. Erst nach dem Ausbau der von Ihnen gelieferten Einspritzdüsen und dem Einbau von Originalteilen lief das Fahrzeug wieder einwandfrei. Damit ist eindeutig belegt, dass die von Ihnen gelieferten Teile mangelhaft waren. Der Kaufpreis wurde von Ihnen bereits erstattet. Allerdings sind mir durch den Einbau, den notwendigen Ausbau sowie die Fehlersuche zusätzliche Höhe kosten entstanden, die ich nachweislich an die Werkstatt entrichtet habe. Gemäß § 280 BGB sind Sie verpflichtet, den durch die mangelhafte Lieferung entstandenen Schaden zu ersetzen. Hierzu zählen auch die erforderlichen Ein- und Ausbaukosten sowie die Kosten der Fehlersuche. Ich habe Ihnen 14 Tage Zeit dafür gelassen mir die Werkstatt Kosten zu erstatten eine Kontonummer haben sie bereits erhalten. In einer Woche werde ich ein Rechtsanwalt damit beauftragen.

Hayden, in store 909 in Logan was so helpful. He helped me pick out the right brake light and then installed it for me right there in the parking lot! This Logan store has always been helpful for me when I go in with excellent service!

We were going to purchase a new battery after ours died. Checked their website for the nearest location with the battery in stock and it was not close by however the website offered next day shipping if we purchased online. We got an email that confirmed the order and another shortly after saying the order had shipped with a tracking number. AutoZone website said delivery today by 3pm. We checked that day at 7pm and the tracking showed the item hasn’t even been picked up from the store yet. When I called autozone they told me to expect it 5 days later. The item is coming from less than 50 miles away. We would have picked it up had we known they would take this long after offering next day delivery. They refused to cancel the order despite the item still being in their possession. Very dishonest and they could not care less about the customer experience. Now we are out $350+ towing fees and won’t have a car for a week. Awful. Wish I could give 0 stars.

Crazy over priced. They wanted $60 for 4 denso iridium spark plugs. Rock auto has 4 of the same for $23. I’ll never even go into one of these scam shops again.

I'd EMPHATICALLY recommend going elsewhere! First, I need to say that all of the cashiers I've come across any time I've visited this location have been very polite and amicable. Here's the disappointing part. This Auto Zone location is hands down the worst, most frustrating and poorly managed store I’ve ever dealt with. This location has no problem towing shopping customers’ vehicles, sticking them with hundreds of dollars in fees, yet they turn a blind eye to the daily circus happening in their own parking lot. Most days there are 30–40 people essentially tailgating with their cars spread out, hoods up, hanging around for hours while “working” on vehicles in a filthy, trash-strewn lot. It looks more like an unsupervised junkyard hangout than a retail business. Oil spills, debris, and random parts are left behind, and no one from management seems to care. What’s worse is the complete lack of accountability. Complaints to store management go nowhere. I typically avoid leaving negative reviews and have preferred to address any business concerns with store/business supervisors first; however, attempting to escalate issues to district and regional level management representatives did not change a thing. They've completely ignored in-store requests to speak to the store's general manager, Patty, and all other contacts have remained unreachable, despite leaving messages and contact information. As a legitimate paying customer I don't appreciate being treated like an inconvenience and will refrain from shopping at ANY Auto Zone in the future as I believe brand loyalty and customer service go hand in hand. There are plenty of competitors willing to supply parts at less than retail with MORE ATTENTIVE CUSTOMER SERVICE (i.e. RockAuto, Parts Geek, Honda Parts Now, etc.) Heck, at this rate, you might as well get the parts online and have one of the parking lot mechanics here do the work for you for a fraction of the cost since this is apparently what their business model currently encourages. If I ever need tires, batteries, oil, or as much as a pack of dielectric grease, I will unfortunately be going elsewhere in the future. -David C. AutoZone 2205 E Riverside Dr Austin, TX 78741 Google Yelp BBB

I bought 5 batteries so far with NO cranking amps. Autozone,oriellys, and napa all had returned defective batteries put back on the shelves to sell again. My old battery i turned in was on the shelf and the clerk refused to test it properly in front of me. So they lied to me.WHAT IS GOING ON IN THIS WORLD, HAS EVERYONE GONE MAD.

Autozone is where i usually buy my oil change supplies from. They always have a special where you get a little discount if you buy you oil and oil filter together. For years i have not been able to figure out all of the details. I usually pick out the wrong oil or filter that would qualify for my discount. I tried to buy it online today for 45 minutes then go pick it up. The Autozone website wouldn’t let me complete my order. I go to the store and go to the counter. The young man there was friendly. Usually they aren’t. He said a lot of people say that. He got on the computer and i picked out what I wanted . He changed one of the filters because it didn’t qualify for the discount. He walked back with me and got the items and rang them up. 1 filter still didn’t qualify. So he figured out which one would. I agreed. He went back to the shelf came back and rang up my items. I did fet a slight discount but not what the ad said. I didn’t say anything just left. Autozone needs to figure this out. I won’t go back even though it’s close to my house. I’ll go to the W word which I don’t like at all but it’s better than Autozone